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For Companies At a Glance
- Tasks: Join our team as a Customer Advisor, helping residents and businesses with their queries.
- Company: Be part of the East Riding Revenues and Benefits Contact Centre, focused on customer support.
- Benefits: Enjoy flexible working hours, remote work options, and comprehensive training.
- Why this job: Make a real impact while developing your skills in a supportive, dynamic environment.
- Qualifications: Strong communication and organisational skills are essential; experience in relevant areas is a plus.
- Other info: Career progression opportunities available after meeting eligibility criteria.
The predicted salary is between 24000 - 36000 £ per year.
The job itself
Time for a new career? Come and join our team. We are seeking a highly motivated individual to join the Revenues and Benefit Contact Centre as a Customer Advisor 1, on a full permanent basis. This opportunity presents one vacancy. Working 37 hours per week.
Working hours will be Monday to Thursday either 8:30am to 4:30pm or 9:30am to 5:30pm and Friday either 8:30am to 4:00pm or 9:00am to 4:30pm.
The Contact Centre is extremely customer focused, providing support and advice to residents and businesses of the East Riding. The Customer Advisor role ensures that every customer contact counts. We require someone with excellent communication and organisational skills, along with a good level of interpersonal skills and the ability to deal with sensitive information in a confidential manner.
Successful candidates will be working within a team, whilst being able to demonstrate commitment, flexibility and deal with complex legislation and procedures. Proficient keyboard skills are essential along with being committed to high standards of customer service. You must be able to communicate effectively and courteously, whilst working as part of an extremely busy team, attaining to daily key performance indicators.
Experience in council tax, benefits and council rents are not essential as training will be given, however a demonstration of some knowledge in any of those areas would be greatly beneficial to your application. Working in a busy telephone environment is also an advantage but not essential.
If you feel this could be you, apply today. Full training provided over several weeks based at County Hall, Beverley.
Please note: This is a career graded post starting as a Customer Advisor 1 (4b). There may be the opportunity to progress to a Customer Advisor 2 (5a) once eligible criteria have been met and there is the requirement for this. This role also involves working from home with days in the office environment.
Customer Advisor (Revenues and Benefits) employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor (Revenues and Benefits)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Advisor in a contact centre. Understanding the importance of customer service and how to handle sensitive information will help you stand out during the interview.
✨Tip Number 2
Brush up on your communication skills. Since this role involves dealing with customers over the phone, practice clear and courteous communication to demonstrate your ability to connect with people effectively.
✨Tip Number 3
Research common questions and scenarios related to council tax and benefits. Even if you don't have direct experience, showing that you’ve taken the initiative to learn about these topics can impress the hiring team.
✨Tip Number 4
Prepare for a fast-paced environment by practising multitasking. You may need to handle multiple calls or tasks simultaneously, so demonstrating your ability to stay organised under pressure will be beneficial.
We think you need these skills to ace Customer Advisor (Revenues and Benefits)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your CV and cover letter showcase your ability to communicate effectively. Provide examples of past experiences where you successfully interacted with customers or handled sensitive information.
Demonstrate Teamwork: The role requires working within a team, so include examples in your application that demonstrate your ability to collaborate and support colleagues in a busy environment. Mention any relevant experiences that show your commitment and flexibility.
Show Willingness to Learn: Even if you lack direct experience in council tax or benefits, express your eagerness to learn and adapt. Mention any related knowledge you have and your readiness to undergo training to excel in the role.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Your Customer Service Skills
As a Customer Advisor, you'll be dealing with residents and businesses. Be prepared to share examples of how you've provided excellent customer service in the past, even if it's from a different role.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you handle sensitive information with discretion.
✨Familiarise Yourself with Relevant Legislation
While specific experience isn't required, having a basic understanding of council tax, benefits, and council rents can set you apart. Do some research beforehand to show your initiative and interest in the role.
✨Highlight Teamwork and Flexibility
This position requires working within a busy team environment. Be ready to discuss your experiences working collaboratively and how you adapt to changing situations or demands.
