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- Tasks: Provide support and advice to residents and businesses in a busy contact centre.
- Company: Join a friendly team dedicated to excellent customer service.
- Benefits: Full training, flexible hours, and opportunities for career progression.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and some experience with council services preferred.
- Other info: Work from home options available, with a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
Time for a new career? Come and join our friendly team. We are seeking highly motivated and enthusiastic individuals to join the Revenues and Benefit Contact Centre as Customer Advisor 1 on a full time permanent basis. This opportunity presents two vacancies, working 37 hours per week.
Working hours will be alternated for service needs: Monday to Thursday either 8:30 am to 4:30 pm or 9:30 am to 5:30 pm and Friday either 8:30 am to 4:00 pm or 9:00 am to 4:30 pm.
The Contact Centre is extremely customer focused, providing support and advice to residents and businesses of the East Riding. The Customer Advisor role ensures that every customer contact counts. We require someone with excellent communication and organisational skills, along with a good level of interpersonal skills and the ability to deal with sensitive information in a confidential manner.
Successful candidates will be working within a team, whilst being able to demonstrate commitment, flexibility and deal with complex legislation and procedures. Proficient keyboard skills are essential along with being committed to high standards of customer service. You must be able to communicate effectively and courteously, whilst working as part of an extremely busy team, attaining daily key performance indicators.
Some experience with council tax, benefits or council rents is essential to the role. Working in a busy telephone environment is also an advantage and would greatly benefit your application but is not essential. If you feel this could be you, apply today.
Full training provided over several weeks based at County Hall, Beverley. Please note: This is a career graded post starting as a Customer Advisor 1 (4b). There may be the opportunity to progress to a Customer Advisor 2 (5a) once eligible criteria have been met and there is the requirement for this.
Home & Office based working: Working at least 2 days every 4 weeks, office based at County Hall, Beverley. A desk space will be required for home working.
Customer Advisor 1 employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor 1
✨Tip Number 1
Get to know the company! Research the Revenues and Benefit Contact Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your flexibility! The job requires adaptability, so be ready to discuss times when you've successfully handled changes or challenges in previous roles. This will demonstrate that you can thrive in a busy environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows your commitment to joining our friendly team.
We think you need these skills to ace Customer Advisor 1
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're genuinely excited about the role and ready to help residents and businesses in the East Riding.
Tailor Your Experience: Make sure to highlight any relevant experience you have with council tax, benefits, or working in a busy contact centre. We love seeing how your background aligns with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate good communication skills, so make sure your writing is clear and easy to understand. Remember, every word counts!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Stuff
Before the interview, brush up on your knowledge of council tax, benefits, and council rents. Familiarise yourself with the key responsibilities of a Customer Advisor and think about how your past experiences relate to these tasks.
✨Show Off Your Communication Skills
Since this role is all about customer interaction, practice articulating your thoughts clearly and courteously. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as friendly and professional.
✨Demonstrate Team Spirit
The job requires working within a team, so be ready to discuss examples of how you've successfully collaborated in the past. Highlight your flexibility and commitment to achieving team goals, especially in a busy environment.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle sensitive information and complex legislation. Think of specific situations where you’ve dealt with similar challenges and be prepared to explain your thought process and the outcomes.