At a Glance
- Tasks: Provide support and advice to residents and businesses in a busy contact centre.
- Company: Join a friendly team dedicated to excellent customer service.
- Benefits: Full training, flexible hours, and opportunities for career progression.
- Other info: Work from home options available, with a supportive team environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and some experience with council services preferred.
The predicted salary is between 28800 - 43200 £ per year.
Time for a new career? Come and join our friendly team. We are seeking highly motivated and enthusiastic individuals to join the Revenues and Benefit Contact Centre as Customer Advisor 1 on a full time permanent basis. This opportunity presents two vacancies, working 37 hours per week.
Working hours will be alternated for service needs: Monday to Thursday either 8:30 am to 4:30 pm or 9:30 am to 5:30 pm and Friday either 8:30 am to 4:00 pm or 9:00 am to 4:30 pm.
The Contact Centre is extremely customer focused, providing support and advice to residents and businesses of the East Riding. The Customer Advisor role ensures that every customer contact counts. We require someone with excellent communication and organisational skills, along with a good level of interpersonal skills and the ability to deal with sensitive information in a confidential manner.
Successful candidates will be working within a team, whilst being able to demonstrate commitment, flexibility and deal with complex legislation and procedures. Proficient keyboard skills are essential along with being committed to high standards of customer service. You must be able to communicate effectively and courteously, whilst working as part of an extremely busy team, attaining daily key performance indicators.
Some experience with council tax, benefits or council rents is essential to the role. Working in a busy telephone environment is also an advantage and would greatly benefit your application but is not essential. If you feel this could be you, apply today.
Full training provided over several weeks based at County Hall, Beverley. Please note: This is a career graded post starting as a Customer Advisor 1 (4b). There may be the opportunity to progress to a Customer Advisor 2 (5a) once eligible criteria have been met and there is the requirement for this.
Home & Office based working: Working at least 2 days every 4 weeks, office based at County Hall, Beverley. A desk space will be required for home working.
Customer Advisor 1 in Beverley employer: East Riding of Yorkshire Council
Join our dedicated team at the Revenues and Benefit Contact Centre, where we prioritise a supportive and collaborative work environment. With flexible working hours and comprehensive training provided, we offer excellent opportunities for personal and professional growth, all while making a meaningful impact in the East Riding community. Our commitment to high standards of customer service ensures that every team member plays a vital role in delivering exceptional support to residents and businesses alike.
Contact Details:
East Riding of Yorkshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor 1 in Beverley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at East Riding of Yorkshire Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like East Riding of Yorkshire Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor 1 in Beverley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to East Riding of Yorkshire Council:Your cover letter is your chance to shine! Tell us why you want to work at East Riding of Yorkshire Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at East Riding of Yorkshire Council!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
