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- Tasks: Deliver excellent customer service and support adult learners in achieving their goals.
- Company: Join a friendly team at the Cottingham Adult Learning and Employability Centre.
- Benefits: Gain relevant training, support, and a chance to make a real impact.
- Why this job: Perfect for those passionate about helping others and lifelong learning.
- Qualifications: Strong communication, IT skills, and experience in customer service required.
- Other info: Flexible hours with opportunities for additional pay during peak times.
The predicted salary is between 24000 - 28000 £ per year.
Could you be a Customer Information Assistant delivering excellent customer service at our Cottingham Adult Learning and Employability Centre? We are looking for people like you!
If you thrive on providing excellent customer service and have strong ICT skills, excellent organisation skills and a passion for helping people to achieve their potential, then this could be the job for you!
We are seeking to appoint a full time Customer Information Assistant (37 hours per week) for our Adult Learning and Employability Centre in Cottingham. This is an interesting, demanding, and varied role that requires resilience and the ability to multi-task. You will be helping people to make decisions about learning and development opportunities.
You should be target focused and prepared to contribute to the planning, development and organisation of activities that support the centre to achieve its specified targets. You should have experience of dealing with customers in a face to face and telephone situation and be confident in your approach. You must be flexible with your working hours and able to work when our adult learning classes are delivered. We do not operate on a termly basis and our programmes are delivered to support people of all ages and abilities.
The post is for 37 hours per week - Monday to Friday with one late night until 7.00pm, this would be a Wednesday currently, with a later start time. Occasional Saturday morning cover may also be required (additional pay would be made). Additional hours may be available during peak enrolment periods, and you may also be required to work from one of our other adult learning centres on occasions (travel expenses will be paid), so we are looking for someone who is flexible.
This is an excellent opportunity for someone with a passion for customer service who is self-motivated, highly-organised and resilient, to join our friendly team.
What we need from you:
- A commitment to providing excellent customer service.
- High level of communication skills - both written and oral.
- Excellent IT skills.
- Good administrative skills and attention to detail to ensure completion of relevant paperwork.
- Excellent organisational skills.
- Experience of working within a fast-paced environment with challenging deadlines.
Please refer to the employee specification when completing your application form.
What you get in return:
- A chance to share your passion for customer service and lifelong learning.
- Relevant training and support.
- Support from our experienced team.
- A professional and experienced line manager.
If you think you have the skills that we need, then please apply online today and help us to build a strong and successful team that can deliver outstanding results. If you want to call and discuss this opportunity, then please contact Michele Smith on 01482 392841 or michele.smith@eastriding.gov.uk.
Customer Information Advisor - Adult Learning in Cottingham employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Information Advisor - Adult Learning in Cottingham
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer service and adult learning. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping people, make sure you can clearly articulate your thoughts and ideas. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Be flexible and ready to adapt! The job requires working varied hours and possibly at different locations. Show that you're open to this by discussing your availability and willingness to take on extra hours when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our friendly team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Customer Information Advisor - Adult Learning in Cottingham
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for helping people. Share specific examples of how you've gone above and beyond in previous roles to deliver excellent customer service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show that you’re a perfect fit for the role.
Highlight Your ICT Skills: Since strong ICT skills are a must for this role, be sure to mention any relevant software or tools you’re familiar with. If you’ve used specific systems in past jobs, let us know!
Be Organised and Detail-Oriented: Make sure your application is well-structured and free of errors. Attention to detail is key, so double-check everything before you hit send. We want to see that you can keep things organised right from the start!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show your passion for helping people and your commitment to providing top-notch service.
✨Show Off Your ICT Skills
Since strong ICT skills are essential for this role, be prepared to discuss your experience with various software and tools. If possible, bring along examples of how you've used technology to improve customer interactions or streamline processes in previous jobs.
✨Demonstrate Your Organisational Skills
Think of specific instances where your organisational skills made a difference in your work. Whether it was managing multiple tasks or planning an event, be ready to explain how you prioritised and executed your responsibilities effectively.
✨Be Flexible and Ready to Adapt
This role requires flexibility, so be prepared to discuss how you've adapted to changing circumstances in the past. Share examples of how you managed unexpected challenges or adjusted your schedule to meet the needs of your team or customers.