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- Tasks: Assist customers with billing and payment plans while providing top-notch service.
- Company: Join a supportive team within the Revenues and Benefits Service.
- Benefits: Enjoy hybrid working, training opportunities, and career progression.
- Other info: Great chance for career growth and development in a dynamic setting.
- Why this job: Gain valuable skills in a fast-paced environment and make a difference.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 24000 - 28000 £ per year.
We currently have a vacancy within the Collection Team and are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment. This post is a career graded post, with opportunities to progress within the Revenues and Benefits Service area.
To undertake basic processing of all aspects of correspondence, including billing households/businesses, awarding discounts, disregards, exemptions and reliefs and setting up payment plans.
Key responsibilities include:- Liaise directly with customers via phone, email and letter – consistently providing a high standard of customer service.
- Check and validate customer documentation against strictly defined requirements, ensuring all information provided is accurate and applicable.
- Maintain accurate and detailed records and case notes on specified systems, in line with defined standards, ensuring information is current, accessible and auditable.
- Contribute ideas and suggestions to improve ways of working.
- Keep your knowledge and skills up to date through online resources, publications, briefing notes and training opportunities.
Please note: This is a career graded post, with opportunities to progress through the grades once eligibility criteria are met and subject to budget constraints. The role operates on a hybrid working basis, with a combination of home working and days based in the office.
Experience in council tax and business rates is not essential as training will be given. However, some knowledge in any of those areas would be beneficial, and experience of working within a busy environment would also be an advantage.
We pride ourselves on being an employer of choice and, in addition to your salary, we offer a range of great benefits including training.
Collection Officer employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collection Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Revenues and Benefits Service. Understanding their values and goals will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and how they relate to the Collection Officer position.
✨Tip Number 3
Show off your customer service skills! Since you'll be liaising directly with customers, think of examples from your past experiences where you've provided excellent service. Highlighting these moments can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Collection Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Collection Officer role. We want to see your enthusiasm for learning and how you can contribute to our team!
Showcase Customer Service Skills: Since this role involves liaising with customers, emphasise any previous experience you have in providing excellent customer service. We love candidates who can communicate effectively and maintain a high standard of service.
Be Detail-Oriented: Accuracy is key in this position, so make sure your application is free from errors. Highlight any experience you have with maintaining records or processing information, as this will show us you’re ready for the responsibilities of the job.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Collection Officer role. Familiarise yourself with the key responsibilities like processing correspondence and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves direct communication with customers, be prepared to discuss your previous customer service experiences. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to maintain high standards in a fast-paced environment.
✨Be Ready to Discuss Accuracy and Attention to Detail
The job requires checking and validating customer documentation, so highlight your attention to detail during the interview. Prepare to talk about times when you ensured accuracy in your work, as this will reassure them that you can handle the responsibilities of the role.
✨Emphasise Your Willingness to Learn
Since training will be provided, express your eagerness to learn new skills and adapt to the role. Mention any relevant online resources or training you've pursued in the past, showing that you're proactive about keeping your knowledge up to date.