Collection Officer

The job itself

We currently have a vacancy in this team and are looking for an enthusiastic and committed individual who wants to learn new skills in a fast-paced environment. This post is a career graded post, with opportunities to progress within the Revenues and Benefits Service area.

The Role

You will be dealing with all aspects of council tax work, which includes billing households, awarding discounts and exemptions, and setting payment plans, along with providing telephone support when needed.

Key responsibilities include:

• Dealing directly with customers via letter, email, and phone – providing excellent customer service at all times.
• Updating systems and records.
• Contributing ideas to improve ways of working.
• Keeping your knowledge up to date via the web, publications, briefing notes, and training opportunities.

Please note : This is a career graded post. There will be the opportunity to move through the grades once eligible criteria have been met. Also, this role involves working from home with days in the office environment.

Working for us

We pride ourselves on being an employer of choice. In addition to your salary, we offer a range of benefits including:

• Training & Development opportunities.
• Flexible working/flexitime scheme.
• Agile working.
• Generous leave entitlement.
• Access to employer pension scheme.
• Car salary sacrifice scheme.
• Cycle salary sacrifice scheme.
• Reduced cost membership at our Leisure Centres.
• Shop and Save discounts at local shops.

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