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- Tasks: Provide top-notch customer service to residents through various channels.
- Company: Local government council in Bridlington focused on community support.
- Benefits: Competitive benefits and a Monday to Friday work schedule.
- Why this job: Make a real difference in your community by helping residents with their inquiries.
- Qualifications: Strong communication skills and experience in public-facing roles.
- Other info: Join a supportive team dedicated to serving the community.
The predicted salary is between 30000 - 42000 £ per year.
A local government council in Bridlington is seeking a dedicated Customer Advisor to provide excellent customer service in various formats. This role involves engaging with residents in person, over the phone, and via email, addressing their inquiries about council services.
The ideal candidate possesses strong communication skills, is a team player, and has a passion for helping others, with experience in public-facing roles.
The work schedule is from Monday to Friday with competitive benefits.
Resident Services Advisor | Frontline Customer Support in Bridlington employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Advisor | Frontline Customer Support in Bridlington
✨Tip Number 1
Get to know the council's services inside out! Familiarise yourself with what they offer so you can confidently answer questions and show your passion for helping residents.
✨Tip Number 2
Practice your communication skills! Whether it’s chatting with friends or role-playing with a family member, being able to convey information clearly will set you apart in interviews.
✨Tip Number 3
Show your team spirit! Be ready to share examples of how you've worked well in a team before. Councils love candidates who can collaborate effectively with others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Advisor role!
We think you need these skills to ace Resident Services Advisor | Frontline Customer Support in Bridlington
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping others shine through. Share specific examples of how you've gone above and beyond in previous roles to assist customers.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the job description. Highlight your communication skills and any relevant public-facing experience to catch our eye!
Be Clear and Concise: We appreciate straightforwardness! Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Stuff
Before the interview, make sure you’re familiar with the local council's services. Research common inquiries residents might have and think about how you would address them. This shows your commitment to providing excellent customer service.
✨Show Off Your Communication Skills
Since this role is all about engaging with residents, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer queries in the past, whether in person, over the phone, or via email.
✨Be a Team Player
Highlight your ability to work well within a team. Think of instances where you collaborated with colleagues to solve a problem or improve service delivery. This will demonstrate that you understand the importance of teamwork in a public-facing role.
✨Passion for Helping Others
Let your passion for helping others shine through during the interview. Share stories that illustrate your dedication to customer service and how you’ve gone above and beyond to assist someone in need. This will resonate well with the interviewers.