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- Tasks: Provide top-notch customer service and assist residents with their enquiries.
- Company: Join the East Riding Council, a supportive employer with great benefits.
- Benefits: Generous leave, pension scheme, leisure discounts, and local shop savings.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: Friendly, organised, and confident with excellent communication skills.
- Other info: Flexible team environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you have excellent customer service skills and a real passion for helping people? If so, you could be one of the people we are looking for to join our excellent team of Customer Advisors at Bridlington Customer Service Centre.
At East Riding Council we pride ourselves on being an employer of choice and in addition to your salary we offer a range of great benefits including:
- Generous leave entitlement
- Access to employer pension scheme
- Reduced cost membership at our Leisure Centres
- Shop and Save discounts at a variety of local shops
Working as a Customer Advisor your role will be to provide a high-quality customer transaction, enquiry and information service to local residents. You will work as part of a team and will engage with customers in a variety of ways, face to face, via the telephone or email, dealing with enquiries about all council services. The role also involves engaging with residents and local partners to develop and promote service delivery and supporting increased use of electronic and digital channels. You will also assist with cashier duties when required.
We are looking for a friendly, organised and confident individual with excellent customer care skills. You are someone who enjoys working with customers of all ages and can deal with difficult situations effectively and has the ability to keep calm under pressure. You will have excellent communications skills and have an enthusiastic approach to delivering a high standard of customer service. This job would suit someone with previous experience of working with the public.
You will need to demonstrate that you:
- Are an effective team player who can easily adapt to new situations and able to work on your own initiative.
- Have excellent IT skills and can use a wide range of systems whilst serving customers.
- Possess the ability to promote and utilise digital resources for effective service delivery.
- Can effectively respond to customer enquiries through face-to-face contact, over the telephone and via email channels.
The hours of work will be Monday - Thursday 08:45 -16:45 Friday: 08:45 – 16:15.
Customer Advisor in Bridlington employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Bridlington
✨Tip Number 1
Get to know the company! Research East Riding Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about common situations you might face as a Customer Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and keen to learn from others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our fantastic team at the Bridlington Customer Service Centre.
We think you need these skills to ace Customer Advisor in Bridlington
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others and handled tricky situations, so share specific examples that showcase your skills!
Be Yourself: Let your personality shine through in your written application. We’re looking for friendly and confident individuals, so don’t be afraid to show us who you are and why you’re passionate about helping people.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. Use keywords from the description to demonstrate that you understand what we’re looking for in a Customer Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided excellent service in the past. This will show that you understand the role and can bring valuable experience to the team.
✨Familiarise Yourself with the Council's Services
Take some time to research East Riding Council and its services. Knowing what they offer will help you answer questions more effectively and demonstrate your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to promoting their services.
✨Practice Your Communication Skills
Since the role involves engaging with customers face-to-face, over the phone, and via email, practice your communication skills. You might want to do mock interviews with friends or family, focusing on clear and friendly responses. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
Being a team player is crucial for this role. Think of examples where you've successfully worked as part of a team or adapted to new situations. Highlighting your ability to collaborate and support your colleagues will resonate well with the interviewers.