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- Tasks: Provide top-notch customer service and share your love for tourism in East Yorkshire.
- Company: Join the East Riding of Yorkshire Council and be part of a vibrant community.
- Benefits: Gain valuable experience, flexible working hours, and a chance to meet new people.
- Other info: Enjoy a dynamic role with opportunities to work across various sites.
- Why this job: Be the face of tourism in Beverley and make a difference in visitors' experiences.
- Qualifications: Strong communication skills and a passion for tourism are a must.
The predicted salary is between 20000 - 25000 £ per year.
East Riding of Yorkshire Council is looking for a TIC Advisor to work at the Beverley Tourist Information Centre. The successful candidate should possess strong customer service and communication skills, as well as a good understanding of tourism in Hull and East Yorkshire.
The role involves working flexibly across different sites, including weekends and bank holidays, and is initially offered as a 6-month fixed term position with a detailed 4-weekly rota. ICT skills are essential for this position.
Tourist Information Centre Advisor – Customer Service & ICT in Beverley employer: East Riding of Yorkshire Council
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tourist Information Centre Advisor – Customer Service & ICT in Beverley
✨Tip Number 1
Get to know the local area like the back of your hand! Brush up on your knowledge of Hull and East Yorkshire's attractions, events, and hidden gems. This will not only impress during interviews but also help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the Tourist Information Centre. Think about how you'd handle tricky questions or complaints – it’ll show you’re ready for anything!
✨Tip Number 3
Flexibility is key! Be prepared to discuss your availability for weekends and bank holidays. Show that you’re willing to adapt to the rota and can work across different sites without a hitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Tourist Information Centre Advisor – Customer Service & ICT in Beverley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your communication skills and ability to handle different situations.
Know Your Stuff About Tourism: Since this role is all about tourism in Hull and East Yorkshire, do a bit of research! We love candidates who can demonstrate their knowledge of the area and its attractions. Mention any relevant experiences or insights you have about local hotspots.
Flexibility is Key: This job requires working across different sites and on weekends, so make sure to mention your flexibility in your application. We appreciate candidates who are willing to adapt to changing schedules and can handle the demands of a busy tourist season.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Local Area
Make sure you brush up on your knowledge of Hull and East Yorkshire. Familiarise yourself with popular tourist attractions, local events, and hidden gems. This will not only show your enthusiasm for the role but also demonstrate your commitment to providing excellent customer service.
✨Showcase Your ICT Skills
Since ICT skills are essential for this position, be prepared to discuss your experience with relevant software and tools. Bring examples of how you've used technology to enhance customer service in previous roles. If possible, practice using any specific systems mentioned in the job description.
✨Flexibility is Key
The role requires working across different sites and various shifts, including weekends and bank holidays. Be ready to discuss your availability and willingness to adapt to a flexible schedule. Highlight any past experiences where you've successfully managed similar demands.
✨Practice Your Communication Skills
As a TIC Advisor, strong communication skills are crucial. Practice answering common interview questions clearly and confidently. Consider role-playing with a friend or family member to refine your responses and ensure you convey your passion for helping others.