At a Glance
- Tasks: Support HR activities and provide guidance on staff policies to internal and external customers.
- Company: Join a dynamic HR Advice Centre with a focus on collaboration and support.
- Benefits: Flexible working hours, training opportunities, and the option to work from home after training.
- Other info: Full-time and part-time positions available with potential for additional roles.
- Why this job: Be the first point of contact for people services and make a real difference in HR.
- Qualifications: Customer service experience and basic admin skills; training provided for employment terms.
The predicted salary is between 24000 - 28000 € per year.
The HR Advice Centre is a key administrative support function, working closely with internal and external customers. Reporting to the Employment Services Advisor, the centre manages a range of HR activities and offers guidance on staff policies.
Responsibilities:
- Issue Statements of Main Terms and Conditions and related updates.
- Process employee updates on the council’s HR/payroll system (iTrent).
- Provide guidance and support on staff policies via email and phone.
- Action and update records for the Teachers Pensions and Local Government Pensions Schemes.
- Serve as the first point of contact for people services queries.
Qualifications:
Ideal candidates will have previous customer service experience and be confident handling basic administrative duties. A basic understanding of employment terms and conditions or pay legislation is advantageous, though full training will be provided.
Working Conditions:
The role offers a flexible working system Monday to Friday. New starters are expected to work in the office during initial training; thereafter, work from home is permitted with compulsory office attendance on regular and training‑event days. Daily hours may be negotiated to accommodate caring responsibilities.
Hours & Notice:
We are advertising one full‑time permanent vacancy (37 hours per week) and one fixed‑term vacancy (13 hours per week) with an expected end date of 31/03/2027. Additional fixed‑term positions may become available depending on the recruitment outcome.
Employment Services Assistant in Beverley employer: East Riding of Yorkshire Council
The HR Advice Centre is an excellent employer, offering a supportive work culture that prioritises employee well-being and flexibility. With opportunities for professional growth through comprehensive training and a commitment to work-life balance, employees can thrive in their roles while contributing to meaningful HR initiatives. Located in a collaborative environment, the centre fosters strong relationships with both internal and external customers, making it a rewarding place to develop your career.
Contact Detail:
East Riding of Yorkshire Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Employment Services Assistant in Beverley
✨Tip Number 1
Get to know the company! Research the HR Advice Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for queries, being clear and confident on the phone or via email is key. Try role-playing with a friend to get comfortable with common questions you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the role and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about the opportunity!
We think you need these skills to ace Employment Services Assistant in Beverley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Employment Services Assistant role. Highlight your customer service experience and any relevant administrative skills that match the job description.
Showcase Your Communication Skills:Since you'll be the first point of contact for queries, it's essential to demonstrate your communication skills. Use clear and concise language in your application to show us you can handle inquiries effectively.
Highlight Relevant Experience:If you've got any experience with HR systems or handling employee records, make sure to mention it! Even if it's basic, showing us you have some understanding of employment terms will give you an edge.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Employment Services Assistant role. Understand the HR activities mentioned in the job description, like processing employee updates and issuing statements. This will help you answer questions confidently and show that you're genuinely interested.
✨Customer Service is Key
Since previous customer service experience is a must, think of examples from your past roles where you handled queries effectively. Be ready to discuss how you managed difficult situations or provided excellent support, as this will demonstrate your suitability for the role.
✨Brush Up on Policies
While full training will be provided, having a basic understanding of employment terms and conditions or pay legislation can set you apart. Do a bit of research on common HR policies and practices so you can engage in meaningful discussions during the interview.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
