At a Glance
- Tasks: Be the friendly face of our leisure centre, providing top-notch customer service and support.
- Company: Join a vibrant team at East Riding Leisure Beverley, dedicated to enhancing community experiences.
- Benefits: Flexible hours, casual work environment, and the chance to be part of a fun team.
- Other info: Work evenings and weekends in a dynamic, busy environment with opportunities for growth.
- Why this job: Perfect for those passionate about sports and leisure, making a real difference in customer experiences.
- Qualifications: Enthusiastic, reliable, and great with people; experience with booking systems is a plus.
The predicted salary is between 10 - 12 £ per hour.
The team at East Riding Leisure Beverley are looking to recruit enthusiastic Receptionists to work on a casual, as and when required basis, delivering a first-class service to all our customers.
Do you have a passion for working within the sport and leisure industry? Would you like to be part of a friendly team playing an active role within a busy leisure centre?
About the Role
As the first point of contact for our customers, you will create a welcoming and professional environment while supporting the smooth day-to-day running of the facility. You will provide an efficient reception, administration, and booking service, ensuring customers receive a high-quality experience at all times. This is a varied role that combines front-of-house duties with administrative support, requiring flexibility and a proactive approach.
We are looking for someone who:
- Is enthusiastic, reliable, and customer-focused
- Has excellent communication and interpersonal skills
- Is confident handling customer feedback and resolving issues professionally
- Has experience using online booking systems and processing payments
- Is competent in IT systems and general administrative tasks
- Works well as part of a team and thrives in a busy environment
- Demonstrates passion and commitment to providing a high-quality service
Additional Information
This role requires flexibility to work evenings, weekends, and bank holidays. The team actively use Net Promoter Score (NPS) feedback to continually improve the customer experience, and you will play a key role in supporting this.
Casual Receptionist in Beverley employer: East Riding of Yorkshire Council
East Riding Leisure Beverley is an excellent employer that fosters a vibrant and supportive work culture, perfect for those passionate about the sport and leisure industry. With flexible working hours and opportunities for personal growth, employees are encouraged to thrive in a dynamic environment while delivering exceptional customer service. Join our friendly team and be part of a community dedicated to enhancing the leisure experience for all visitors.
Contact Details:
East Riding of Yorkshire Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Beverley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Riding Leisure Beverley. Understand their values and what they stand for in the sport and leisure industry. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle feedback. Remember, they want to see your enthusiasm and reliability!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the team well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Casual Receptionist in Beverley
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for the sport and leisure industry shine through in your application. We want to see that you're excited about being part of our friendly team and delivering top-notch service to our customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how your background fits with the role, so don’t hold back on showcasing your customer service expertise!
Be Professional Yet Approachable:As the first point of contact for our customers, it’s important to strike the right balance between professionalism and friendliness. Use a warm tone in your writing to reflect how you’d interact with customers at the reception.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at East Riding of Yorkshire Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Casual Receptionist role. Familiarise yourself with the key responsibilities like providing a first-class service and handling customer feedback. This will help you demonstrate your enthusiasm for the position and show that you're ready to contribute from day one.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples of how you've handled customer interactions in the past. Think of specific situations where you resolved issues or received positive feedback. This will highlight your reliability and customer-focused attitude.
✨Be Ready for Flexibility Questions
The job requires flexibility in working hours, so expect questions about your availability. Be honest about when you can work, including evenings and weekends, and express your willingness to adapt to the needs of the team. This shows that you're committed to being a valuable part of the team.
✨Brush Up on IT Skills
As you'll be using online booking systems and handling administrative tasks, it's a good idea to review any relevant IT skills before the interview. If you have experience with similar systems, mention it! This will reassure them that you can hit the ground running and support the smooth operation of the leisure centre.
