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For Companies At a Glance
- Tasks: Provide admin support, answer enquiries, and manage customer records.
- Company: Join East Renfrewshire Council, dedicated to community growth and support.
- Benefits: Enjoy a supportive work environment focused on health and well-being.
- Why this job: Be the first point of contact, making a real difference in residents' lives.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: This role requires a Level 1 Disclosure Check and proof of right to work.
The predicted salary is between 24000 - 36000 £ per year.
The Money Advice and Rights Team (MART) require a Senior Clerical Assistant to provide administration support within the team. This role will be the first point of contact for residents contacting the team. The role will include answering basic enquiries and signposting residents to any appropriate resources.
You will be responsible for:
- Answering enquiries via email and telephone
- Creating customer records on our client record management system
- Assisting with all aspects of our office procedures and administration
This post is subject to a Level 1 Disclosure Check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Senior Clerical Assistant - ERN05754 employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Clerical Assistant - ERN05754
✨Tip Number 1
Familiarise yourself with the Money Advice and Rights Team's mission and values. Understanding their goals will help you align your responses during any interviews and demonstrate your commitment to their vision.
✨Tip Number 2
Brush up on your customer service skills, as this role involves being the first point of contact for residents. Practising how to handle various enquiries can give you confidence and show your readiness for the position.
✨Tip Number 3
Get comfortable with using client record management systems. If you have experience with similar software, be prepared to discuss it. If not, consider doing a quick online tutorial to familiarise yourself with the basics.
✨Tip Number 4
Research East Renfrewshire Council's Community Planning Partnership vision, 'A Place to Grow'. Being able to reference this in your discussions will show that you are proactive and genuinely interested in contributing to the community.
We think you need these skills to ace Senior Clerical Assistant - ERN05754
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Clerical Assistant position. Highlight key skills such as communication, administration, and customer service that are essential for the role.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous administrative roles, customer service experience, and familiarity with client record management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific aspects of East Renfrewshire Council's vision, 'A Place to Grow', and explain how your values align with their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Senior Clerical Assistant. Familiarise yourself with the tasks mentioned in the job description, such as handling enquiries and managing customer records. This will help you demonstrate your suitability for the role during the interview.
✨Research the Organisation
Take some time to learn about East Renfrewshire Council and their Community Planning Partnership vision, 'A Place to Grow'. Being able to discuss their goals and how you can contribute will show your genuine interest in the position and the organisation.
✨Prepare for Common Questions
Anticipate questions related to customer service and administrative skills, as these are crucial for the role. Think of examples from your past experiences that showcase your ability to handle enquiries and provide excellent support.
✨Showcase Your Communication Skills
As the first point of contact for residents, strong communication skills are essential. During the interview, be clear and concise in your responses, and don’t hesitate to ask for clarification if you don’t understand a question. This will reflect your ability to communicate effectively in the role.
