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- Tasks: Handle calls and monitor CCTV to ensure community safety in a modern control room.
- Company: East Renfrewshire Council, dedicated to community growth and safety.
- Benefits: Supportive work environment focused on employee health and development.
- Why this job: Be the frontline hero in keeping your community safe and thriving.
- Qualifications: Strong communication skills and ability to handle emergency situations.
- Other info: Exciting refurbishment of the Response Centre for a fresh working atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting time to join our Team as we have implemented a new structure within the department to enhance the way we work and improve how we deliver our services to our communities. Our Response Centre is also about to undergo a complete refurbishment to provide a new and modern working environment.
You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents. You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests.
You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity. As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe. You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time.
An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages. The post is subject to a Level 1 Disclosure Check and a police vetting procedure.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: Please note East Renfrewshire Council does not provide Visa sponsorship. As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Response Centre Operator - ERN06070 employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Centre Operator - ERN06070
✨Tip Number 1
Get to know the company! Research East Renfrewshire Council and their new Community Planning Partnership vision. Understanding their goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills! Since you'll be dealing with various calls, it’s a good idea to simulate some scenarios with friends or family. This will help you feel more confident and prepared for the real deal when you get that interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to community services. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Response Centre Operator - ERN06070
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you’re excited about joining our team and how you can contribute to making East Renfrewshire a safer place.
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the responsibilities of the Response Centre Operator. We love seeing how your skills can help us in call handling, monitoring CCTV, and dealing with real-time situations.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you want to say about your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Response Centre Operator. Familiarise yourself with call handling procedures, emergency response protocols, and the importance of accurate record-keeping. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As this role involves interacting with various stakeholders, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in past situations, especially under pressure. This will highlight your ability to handle calls and coordinate responses efficiently.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to assess situations quickly and take action. Be ready to discuss how you would handle emergency calls or neighbour disputes. Showing that you can think on your feet and make sound decisions will impress the interviewers.
✨Research the Organisation's Vision
Familiarise yourself with East Renfrewshire Council's 'A Place to Grow' vision. Understanding their goals and how the Response Centre fits into this plan will allow you to align your answers with their values, showing that you're not just looking for a job, but are genuinely interested in contributing to the community.
