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- Tasks: Handle calls and coordinate responses in a 24/7 control room environment.
- Company: East Renfrewshire Council, committed to community safety and service improvement.
- Benefits: Modern working environment, training opportunities, and a chance to make a difference.
- Why this job: Be the frontline in keeping your community safe and supported.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Exciting refurbishment underway, with a focus on community growth.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting time to join our Team as we have implemented a new structure within the department to enhance the way we work and improve how we deliver our services to our communities. Our Response Centre is also about to undergo a complete refurbishment to provide a new and modern working environment.
You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents.
You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests.
You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity. As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe.
You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time.
An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages.
The post is subject to a Level 1 Disclosure Check and a police vetting procedure.
Response Centre Operator employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Centre Operator
✨Tip Number 1
Get to know the company! Research East Renfrewshire Council and their new initiatives like ‘A Place to Grow’. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your call handling skills. Since you'll be dealing with various communication systems, try role-playing scenarios with friends or family. This will boost your confidence and prepare you for real-life situations in the control room.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or attend local events to connect with people in similar roles. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Response Centre team.
We think you need these skills to ace Response Centre Operator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining our Response Centre and how you can contribute to making East Renfrewshire a safer place.
Tailor Your Experience: Make sure to highlight any relevant experience you have in call handling or emergency response. We love seeing how your background aligns with what we do, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your skills and experiences. Use bullet points if it helps make your application easier to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Response Centre Operator. Familiarise yourself with call handling procedures, emergency response protocols, and the importance of accurate record-keeping. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Your Communication Skills
As you'll be dealing with various stakeholders, it's crucial to showcase your communication skills during the interview. Practice clear and concise responses, and think of examples where you've effectively handled calls or resolved conflicts. This will highlight your ability to manage high-pressure situations.
✨Familiarise Yourself with Technology
Since the role involves using various communication systems and databases, brush up on your tech skills. If you have experience with CCTV monitoring or similar systems, be ready to discuss it. Showing that you're comfortable with technology will give you an edge over other candidates.
✨Show Your Commitment to Community Safety
East Renfrewshire Council is focused on community safety, so be prepared to discuss your passion for helping others. Share any relevant experiences or initiatives you've been involved in that demonstrate your commitment to making a positive impact in the community.
