At a Glance
- Tasks: Lead the vision for customer applications and enhance user experience.
- Company: Join East Renfrewshire Council's innovative Customer Experience Programme.
- Benefits: Flexible working options, hybrid model, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference in customer service with your ideas and leadership.
- Qualifications: Experience in customer applications and Agile project management required.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity to join our team in this key role in East Renfrewshire Council’s Customer Experience Programme with the following vision: ‘To provide a consistent, efficient customer experience designed with the user at the heart.’
The successful post holder will be responsible for developing the vision for Customer applications, unified communications and related applications including deployment, ongoing development and quality of manager and employee self-service.
We need someone who can be an empowered decision maker with experience working in a customer applications environment and have skills in prioritising product backlogs in an Agile project delivery model. Knowledge of the Scottish Approach to Service Design (SAtSD) would be desirable.
We welcome discussions about flexible working arrangements for this role – please contact us if you would like to explore options.
Hybrid employees are considered workplace based first, but they will have a level of flexibility to work from home up to 40% of their working week, if it is not to the detriment of their current tasks, team requirements or service needs.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Additional Information: Please click on the attachments below for full details of this post.
Product Owner - Customer Experience - ERN06333 employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, offering a dynamic work environment where employees are empowered to make impactful decisions in enhancing customer experiences. With a strong commitment to flexible working arrangements and a focus on employee growth through innovative projects, the council fosters a collaborative culture that prioritises user-centric service design. Located in a vibrant community, this role provides the opportunity to contribute meaningfully to local governance while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Customer Experience - ERN06333
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at East Renfrewshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the Customer Experience Programme's vision. Show us how your skills align with their goals and be ready to discuss your experience in Agile project delivery.
✨Tip Number 3
Don’t just apply; engage! Follow East Renfrewshire Council on social media and participate in discussions. This shows your enthusiasm and keeps you updated on their latest news.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, it’s super easy to navigate and keeps everything in one place.
We think you need these skills to ace Product Owner - Customer Experience - ERN06333
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you align with our vision for a consistent and efficient customer experience.
Showcase Your Agile Experience:Since we’re looking for someone with experience in an Agile project delivery model, highlight any relevant projects you've worked on. Let us know how you prioritised product backlogs and made empowered decisions.
Provide Solid References:Remember to include at least two referees, ideally your current or most recent managers. We need their work email addresses, so make sure to check in with them before submitting your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know Your Customer Experience Vision
Make sure you understand the vision of East Renfrewshire Council’s Customer Experience Programme. Be ready to discuss how you can contribute to providing a consistent and efficient customer experience, keeping the user at the heart of your approach.
✨Showcase Your Agile Experience
Since the role involves prioritising product backlogs in an Agile environment, come prepared with examples of how you've successfully managed product backlogs before. Highlight any specific methodologies you've used and how they led to successful outcomes.
✨Familiarise Yourself with SAtSD
If you have knowledge of the Scottish Approach to Service Design (SAtSD), be sure to mention it during your interview. If not, do a bit of research beforehand so you can speak about its principles and how they align with the role.
✨Prepare Questions About Flexibility
Since the job offers flexible working arrangements, think of questions you might have about this aspect. It shows you're considering how to balance work and personal life, which is important for both you and the employer.
