At a Glance
- Tasks: Lead the vision for customer apps and manage exciting project deliveries.
- Company: Join East Renfrewshire Council, dedicated to enhancing customer experience.
- Benefits: Enjoy hybrid working, offering flexibility to work from home up to 40% of the week.
- Other info: Proactive individuals will thrive in this dynamic and impactful role.
- Why this job: Make a real difference in customer service with innovative applications.
- Qualifications: Experience in project management and knowledge of service design is a plus.
The predicted salary is between 30000 - 40000 £ per year.
East Renfrewshire Council is seeking a proactive individual to join their Customer Experience Programme. The successful candidate will develop the vision for customer applications, manage project delivery, and ensure quality in self-service options. Knowledge of the Scottish Approach to Service Design is desirable.
This role offers hybrid working arrangements, allowing flexibility to work from home up to 40% of the week. Candidates must provide proof of their right to work in the UK.
Product Owner - Customer Experience & Apps (Hybrid) employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer that prioritises employee well-being and professional growth, offering a flexible hybrid working model that allows for a healthy work-life balance. With a commitment to innovative customer service solutions, employees are encouraged to contribute their ideas and develop their skills in a supportive environment, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Customer Experience & Apps (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at East Renfrewshire Council or similar organisations. A friendly chat can open doors and give you insights that might just set you apart from the competition.
✨Tip Number 2
Prepare for the interview by diving deep into the Scottish Approach to Service Design. Show us you know your stuff and can bring fresh ideas to the table. We love candidates who can demonstrate their understanding of customer experience and how to enhance it!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your vision for customer applications and how you’d manage project delivery. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for proactive individuals who are ready to make a difference in customer experience.
We think you need these skills to ace Product Owner - Customer Experience & Apps (Hybrid)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can bring your vision to life and make a real impact on our applications.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the role. We love seeing how your past projects relate to managing delivery and ensuring quality in self-service options.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you're the perfect fit for the Product Owner position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know Your Customer Experience
Make sure you understand the principles of customer experience and how they apply to the role. Familiarise yourself with the Scottish Approach to Service Design, as this will show your commitment to enhancing customer applications.
✨Showcase Your Project Management Skills
Be ready to discuss your experience in managing project delivery. Prepare examples of past projects where you ensured quality in self-service options, highlighting your proactive approach and problem-solving skills.
✨Emphasise Flexibility and Adaptability
Since this role offers hybrid working arrangements, demonstrate your ability to work effectively both remotely and in-person. Share experiences that showcase your adaptability in different work environments.
✨Prepare Questions About the Role
Have a few thoughtful questions ready about the Customer Experience Programme and the vision for customer applications. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
