At a Glance
- Tasks: Be the friendly face at Giffnock Reception and assist with customer inquiries.
- Company: Join East Renfrewshire Council, dedicated to community growth and support.
- Benefits: Earn £15.00 - £15.35 per hour with a supportive work environment.
- Other info: Great opportunity for career growth within a dynamic team.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in busy reception areas and strong communication skills are essential.
The predicted salary is between 27373 - 28012 € per year.
DEPARTMENT: Business Operations & Partnerships
NUMBER OF VACANCIES: 1
HOURLY RATE: £15.00 - £15.35
ANNUAL SALARY: £27,373 - £28,012
We are looking for an enthusiastic individual to join our Customer Service Team, working to support our Public Reception and our customer service administrative functions.
In this role the main responsibility will be the first point of contact working at Giffnock Reception. Other duties will include responding to customer enquiries both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, Payments, along with other customer service support functions.
The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service. Experience of dealing working in a busy reception area handling multiple enquiries is essential. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services.
This post is subject to a Level 1 Disclosure Check.
Recruitment Dates:
- Closing date for applications: Sunday 07 June 2026
- Shortleet date: TBC
- Interview date: TBC
If you would like an informal discussion about the post, please contact Alan Macdonald, 0141 577 3126 (No agencies please).
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Customer Service Assistant - ERN06342 in Orchard Park employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Customer Service Assistant, you will be part of a dedicated team in Giffnock, where your contributions directly impact the local community, alongside competitive pay and opportunities for professional growth within a forward-thinking organisation committed to making East Renfrewshire a thriving place for all.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - ERN06342 in Orchard Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Renfrewshire Council and their community initiatives. This will help you connect your skills to their goals and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to showcase your communication skills! Think of examples from your past experiences where you successfully dealt with customers or resolved issues. This will highlight your ability to thrive in a busy reception area.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the East Renfrewshire Council careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Assistant - ERN06342 in Orchard Park
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to support our team at Giffnock Reception.
Tailor Your Experience:Make sure to highlight any relevant experience you have in busy reception areas or handling multiple enquiries. We love seeing how your background aligns with what we need for this role!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your writing.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the tasks mentioned in the job description, like handling customer enquiries and supporting administrative processes. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Be prepared to discuss experiences where you've successfully collaborated with others, as well as times when you've taken initiative on your own. Highlighting your versatility will impress the interviewers.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the organisation. Ask about the team dynamics, the challenges they face in customer service, or how they measure success in this position. This not only gives you valuable insights but also demonstrates your proactive attitude.
