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- Tasks: Provide top-notch ICT support and resolve incidents for our business customers.
- Company: Join East Renfrewshire Council, a community-focused organisation with a vision for growth.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional development.
- Why this job: Make a real difference in the community while enhancing your ICT skills.
- Qualifications: Experience in ICT support and strong communication skills are essential.
- Other info: Be part of a dynamic team with a commitment to helping everyone thrive.
The predicted salary is between 28800 - 43200 £ per year.
We’re looking for an experienced ICT Technician to join us. As a key member of a busy, customer-facing team, you’ll help to ensure an efficient response to ICT incidents, problems and service requests. Working with colleagues you will provide telephone and face to face support to our ICT Business customers.
You’ll need to be a highly skilled communicator with excellent interpersonal skills and be experienced in dealing with a wide range of people. You’ll have strong organisational skills along with the ability to work calmly and effectively under pressure and manage your workload to meet tight deadlines.
You should have previous experience of working in an ICT support role along with an extensive working knowledge of Windows operating systems and desktop support. Experience of Microsoft Intune and SCCM would be an advantage.
This post is subject to a Level 1 Disclosure Check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Additional Information: Please click on the attachments below for full details of this post.
ICT Technician - ERN06113 employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Technician - ERN06113
✨Tip Number 1
Network like a pro! Reach out to your contacts in the ICT field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical skills and be ready to discuss your experience with Windows operating systems and desktop support. Practise common interview questions and think about how you can showcase your excellent communication and organisational skills.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of great roles, including the ICT Technician position. Make sure your application stands out by tailoring it to the job description and highlighting your relevant experience.
We think you need these skills to ace ICT Technician - ERN06113
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in ICT support. Use keywords from the job description, like 'customer-facing' and 'Windows operating systems', to show we’re on the same page.
Show Off Your Communication Skills: Since this role requires excellent interpersonal skills, don’t shy away from showcasing your communication abilities. Share examples of how you’ve effectively supported customers, both over the phone and face-to-face.
Organise Your Workload: Demonstrate your strong organisational skills by outlining how you manage your tasks under pressure. We want to see that you can handle tight deadlines while keeping everything running smoothly.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s straightforward and ensures your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and desktop support. Be ready to discuss your experience with Microsoft Intune and SCCM, as these could give you an edge. Prepare to answer technical questions that demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
As a customer-facing role, it's crucial to showcase your excellent interpersonal skills. Practice explaining complex ICT concepts in simple terms, and be prepared to share examples of how you've effectively communicated with customers in the past.
✨Stay Calm Under Pressure
The job requires managing workloads and meeting tight deadlines, so think of scenarios where you've successfully handled pressure. Share specific examples during the interview that highlight your organisational skills and ability to remain composed when things get hectic.
✨Prepare for Behavioural Questions
Expect questions about how you handle incidents and service requests. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that demonstrate your experience and approach to problem-solving.
