At a Glance
- Tasks: Lead the vision for customer applications and enhance user experience.
- Company: Join East Renfrewshire Council's innovative Customer Experience Programme.
- Benefits: Flexible working options, hybrid model, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference in customer service with your ideas and leadership.
- Qualifications: Experience in customer applications and Agile project management required.
The predicted salary is between 40000 - 50000 € per year.
We have an exciting opportunity to join our team in this key role in East Renfrewshire Council's Customer Experience Programme with the following vision: To provide a consistent, efficient customer experience designed with the user at the heart.
The successful post holder will be responsible for developing the vision for Customer applications, unified communications and related applications including deployment, ongoing development and quality of manager and employee self-service.
We need someone who can be an empowered decision maker with experience working in a customer applications environment and have skills in prioritising product backlogs in an Agile project delivery model. Knowledge of the Scottish Approach to Service Design (SAtSD) would be desirable.
We welcome discussions about flexible working arrangements for this role - please contact us if you would like to explore options. Hybrid employees are considered workplace based first, but they will have a level of flexibility to work from home up to 40% of their working week, if it is not to the detriment of their current tasks, team requirements or service needs.
Please note - all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences.
Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References - during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Product Owner - Customer Experience - ERN06333 in Giffnock employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, offering a dynamic work environment where employees are empowered to make decisions and contribute to enhancing customer experiences. With a strong commitment to flexible working arrangements, including the option to work from home up to 40% of the week, the council fosters a supportive culture that prioritises employee well-being and professional growth. Joining our team means being part of a forward-thinking organisation dedicated to delivering high-quality services to the community while encouraging innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - Customer Experience - ERN06333 in Giffnock
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at East Renfrewshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by understanding the Customer Experience Programme. Dive into their vision and think about how your skills as a Product Owner can help shape that user-centric approach.
✨Tip Number 3
Show off your Agile experience! Be ready to discuss how you've prioritised product backlogs in past roles. Real-life examples will make you stand out as the empowered decision maker they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Owner - Customer Experience - ERN06333 in Giffnock
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Product Owner in Customer Experience. Use keywords from the job description to show that you understand what we’re looking for.
Showcase Your Agile Experience:Since we’re working in an Agile project delivery model, it’s crucial to demonstrate your experience in this area. Share specific examples of how you've prioritised product backlogs and made empowered decisions in previous roles.
Highlight Customer-Centric Skills:We want someone who puts the user at the heart of everything. Make sure to include any relevant experience you have in customer applications or service design, especially if you’re familiar with the Scottish Approach to Service Design.
Use Our Website to Apply:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know Your Customer Experience Vision
Before the interview, make sure you understand the vision of East Renfrewshire Council's Customer Experience Programme. Familiarise yourself with how they aim to provide a consistent and efficient customer experience. This will help you align your answers with their goals and demonstrate your commitment to user-centric design.
✨Showcase Your Agile Experience
Since the role requires prioritising product backlogs in an Agile environment, be ready to discuss your previous experiences with Agile methodologies. Prepare specific examples where you successfully managed product backlogs or made empowered decisions that improved customer applications.
✨Highlight Relevant Skills
If you have knowledge of the Scottish Approach to Service Design (SAtSD), make sure to mention it during the interview. Even if you don’t have direct experience, showing an understanding of service design principles can set you apart from other candidates.
✨Prepare for Flexibility Discussions
Since the role offers flexible working arrangements, think about how you would approach this in your current or previous roles. Be prepared to discuss how you manage your time effectively while working both in the office and remotely, ensuring that team needs are met without compromising on service quality.
