At a Glance
- Tasks: Be the friendly face at Giffnock Reception, helping customers in person and online.
- Company: Join East Renfrewshire Council, dedicated to community growth and support.
- Benefits: Enjoy a supportive work environment focused on health and well-being.
- Other info: This role requires a Level 1 Disclosure Check and proof of right to work in the UK.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: Experience in busy reception areas and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Advert
We are looking for an enthusiastic individual to join our Customer Service Team, working to support our Public Reception and our customer service administrative functions.
In this role the main responsibility will be the first point of contact working at Giffnock Reception. Other duties will include responding to customer enquires both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, Payments, along with other customer service support functions.
The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service. Experience of dealing working in a busy reception area handling multiple enquires is essential. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services.
This post is subject to a Level 1 Disclosure Check.
East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called A Place to Grow\'. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.
Please note - all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note East Renfrewshire Council does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Additional Information
Please click on the attachments below for full details of this post.
#J-18808-LjbffrCustomer Service Assistant - ERN05815 in Giffnock employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, dedicated to fostering a supportive and inclusive work environment where employees can thrive. With a strong commitment to employee well-being and professional development, the council offers numerous opportunities for growth within the community-focused framework of its operations. Working at Giffnock Reception not only allows you to engage directly with the public but also contributes to the council's vision of creating a vibrant place for all residents to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - ERN05815 in Giffnock
✨Tip Number 1
Familiarise yourself with East Renfrewshire Council's services and community initiatives. Understanding their vision, especially the 'A Place to Grow' plan, will help you demonstrate your enthusiasm for the role and align your values with theirs during any discussions.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios that mimic customer interactions. This will prepare you for handling various enquiries effectively, showcasing your ability to provide excellent customer service right from the start.
✨Tip Number 3
Network with current or former employees of East Renfrewshire Council if possible. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews or discussions about the role.
✨Tip Number 4
Be ready to discuss your experience in busy reception environments. Prepare specific examples of how you've successfully managed multiple enquiries and maintained a positive attitude, as this will highlight your suitability for the fast-paced nature of the job.
We think you need these skills to ace Customer Service Assistant - ERN05815 in Giffnock
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Assistant position. Tailor your application to highlight your relevant experience in customer service and handling enquiries.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience you have in a busy reception area or customer service role. Provide specific examples of how you've successfully managed multiple enquiries and delivered excellent service.
Showcase Communication Skills:Since excellent communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of how you've resolved customer issues in the past.
Proofread Your Application:Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Show Your Enthusiasm
Make sure to express your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering excellent service.
✨Prepare for Common Questions
Anticipate questions related to handling multiple enquiries and working in a busy reception area. Think about scenarios where you successfully managed challenging situations and be ready to discuss them in detail.
✨Familiarise Yourself with Council Services
Research the various council-related services that you may encounter in this role. Understanding these services will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and body language.
