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For Companies At a Glance
- Tasks: Support membership processing and handle customer enquiries across various channels.
- Company: Join East Renfrewshire Council, dedicated to community growth and support.
- Benefits: Enjoy a part-time role with a competitive salary and a focus on employee wellbeing.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Experience in customer service, cash handling, and proficiency in Microsoft Office required.
- Other info: This role involves regulated work with children; proof of right to work in the UK is essential.
The predicted salary is between 12088 - 12371 £ per year.
Advert
We have an exciting opportunity to join our dynamic and enthusiastic Customer & Business team in a role providing comprehensive support in relation to the processing of memberships, direct debit and all associated processes. As part of this role you will be responsible for business support in relation to financial transactions.
We need someone who has experience of dealing with a variety of general and complex enquires, excellent customer care when dealing with telephone, face-to-face and online enquiries.
Ideally the successful post holder will also be computer literate have experience of working with a variety of ICT systems and packages Microsoft Office. Experience of cash handling, payment processing and have experience of front line customer service.
East Renfrewshire Council has launched a new 15 year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link <a to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.
This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here : Please note East Renfrewshire Culture Leisure & Trust does not provide Visa sponsorship.
As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.
Customer & Business Support Assistant employer: EAST RENFREWSHIRE COUNCIL
Contact Detail:
EAST RENFREWSHIRE COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer & Business Support Assistant
✨Tip Number 1
Familiarise yourself with East Renfrewshire Council's 'A Place to Grow' initiative. Understanding their vision and values will help you align your responses during interviews, showing that you're genuinely interested in contributing to their goals.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle complex enquiries and demonstrate your problem-solving abilities effectively.
✨Tip Number 3
Make sure you're comfortable using Microsoft Office and any other ICT systems mentioned in the job description. Consider taking a quick online course or tutorial to boost your confidence and showcase your tech-savviness.
✨Tip Number 4
Network with current or former employees of East Renfrewshire Council if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer & Business Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service, financial transactions, and ICT systems in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of Customer & Business Support Assistant. Emphasise your customer care skills and any experience you have with cash handling and payment processing.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the organisation. Mention specific examples of how your background makes you a great fit for the team and the goals of East Renfrewshire Council.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer & Business Support Assistant. Familiarise yourself with the key tasks such as processing memberships and handling financial transactions, as well as the importance of excellent customer care skills.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled complex enquiries or provided exceptional customer service. This will show that you can manage both face-to-face and online interactions effectively.
✨Showcase Your ICT Proficiency
Since the role requires computer literacy, be ready to discuss your experience with various ICT systems and packages, particularly Microsoft Office. You might even want to mention any specific software you've used in previous roles.
✨Align with the Council's Vision
Familiarise yourself with East Renfrewshire Council's 'A Place to Grow' initiative. Being able to discuss how your values align with their vision for the community will demonstrate your commitment to the role and the organisation.
