At a Glance
- Tasks: Handle calls and monitor CCTV to ensure community safety.
- Company: Join East Renfrewshire Council's dynamic Response Centre team.
- Benefits: Gain valuable experience in a modern working environment with supportive colleagues.
- Other info: Exciting opportunities for career growth and personal development.
- Why this job: Make a real difference in your community while developing essential skills.
- Qualifications: Strong communication skills and ability to work under pressure.
The predicted salary is between 24000 - 28000 £ per year.
This is an exciting time to join our Team as we have implemented a new structure within the department to enhance the way we work and improve how we deliver our services to our communities. Our Response Centre is also about to undergo a complete refurbishment to provide a new and modern working environment.
You will provide effective call handling and arrange response using various communication systems within our 24/7/365 control room, including the provision of the Council’s Telecare Alarms Service to elderly and vulnerable residents. You will receive, assess and action calls from our council services, staff and members of the public including services which require emergency responses. You will also take initial action when you receive police observation requests.
You will monitor our CCTV systems scanning East Renfrewshire to identify anti-social, criminal and suspicious activity. As our eyes, you will report activity to the relevant authorities to help keep East Renfrewshire safe. You will be part of the front line response in dealing with anti-social behaviour and neighbour disputes in real time.
An important part of the job is maintaining and updating accurate records of all control room activities and services using the relevant databases and Microsoft packages. The post is subject to a Level 1 Disclosure Check and a police vetting procedure.
For details of our employment policies and terms and conditions, please visit our Council Careers page.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here.
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Additional Information: Please click on the attachments below for full details of this post.
StudySmarter Expert Advice🤫
We think this is how you could land Response Centre Operator - ERN06445 in Cambridge
✨Get Some Hands-On Experience
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We think you need these skills to ace Response Centre Operator - ERN06445 in Cambridge
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
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Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
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✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of EAST RENFREWSHIRE COUNCIL is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
