At a Glance
- Tasks: Be the friendly face at Giffnock Reception, helping customers in person and online.
- Company: Join East Renfrewshire Council, committed to community growth and support.
- Benefits: Earn £15.00 - £15.35 per hour with a supportive team environment.
- Other info: Great opportunity for career growth within a dynamic council setting.
- Why this job: Make a difference by delivering excellent customer service in a vibrant community.
- Qualifications: Experience in busy reception areas and strong communication skills are essential.
The predicted salary is between 27373 - 28012 € per year.
We are looking for an enthusiastic individual to join our Customer Service Team, working to support our Public Reception and our customer service administrative functions. In this role the main responsibility will be the first point of contact working at Giffnock Reception. Other duties will include responding to customer enquiries both face to face and via our digital channels. You will also support customer service administrative processes including administration of copy registration certificates, blue badge and National Entitlement Cards, Payments, along with other customer service support functions.
The successful applicant should be able to work on their own and as part of a Team and have a passion for delivering excellent Customer Service. Experience of dealing working in a busy reception area handling multiple enquiries is essential. Key parts of this role also include excellent communication skills and experience of dealing with a variety of council related services.
This post is subject to a Level 1 Disclosure Check.
If you would like an informal discussion about the post, please contact Alan Macdonald.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Customer Service Assistant - ERN06342 in Cambridge employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, offering a supportive work culture that prioritises community engagement and employee development. As a Customer Service Assistant, you will enjoy competitive pay, opportunities for professional growth, and the chance to make a meaningful impact in your local area while working in a dynamic team environment at Giffnock Reception.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - ERN06342 in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Renfrewshire Council and their community vision. This will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling enquiries and demonstrate your excellent communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve successfully dealt with multiple enquiries or provided outstanding customer service. This will help you stand out as a candidate who can thrive in a busy reception area.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Assistant - ERN06342 in Cambridge
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to support our team at Giffnock Reception.
Tailor Your Experience:Make sure to highlight any relevant experience you have in busy reception areas or handling multiple enquiries. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Communicate Clearly:Since excellent communication skills are key for this role, ensure your application is clear and concise. We appreciate well-structured responses that make it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the tasks mentioned in the job description, like handling customer enquiries and supporting administrative processes. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated with customers in the past. Think about situations where you resolved issues or provided exceptional service, and be ready to share these stories during your interview.
✨Demonstrate Teamwork and Independence
The role requires both teamwork and the ability to work independently. Be prepared to discuss experiences where you've successfully collaborated with others, as well as times when you've taken initiative on your own. This will show that you're adaptable and can thrive in different working environments.
✨Research the Organisation's Vision
Take some time to learn about East Renfrewshire Council's 'A Place to Grow' vision. Understanding their goals and values will not only impress your interviewers but also allow you to align your answers with their mission, showing that you're genuinely interested in contributing to their objectives.
