At a Glance
- Tasks: Deliver personalised customer service and support residents with tenancy issues.
- Company: East Renfrewshire Council, committed to community-focused service.
- Benefits: Flexible working arrangements and a supportive team environment.
- Other info: Opportunity for career growth and meaningful engagement with residents.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Self-motivated individuals with a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The post is designed with a view to delivering high quality personalised customer service around tenancy support with an emphasis on rent arrears, estate management and anti-social behaviour. The post holder will take responsibility for managing their individual patch and also work as part of a team to ensure the customer is at the heart of everything we do.
The successful candidate will be self-motivated with a primary interest and priority in making sure they are the approachable and consistent contact between the customer and the Service, reducing levels of rent arrears and tenancy issues and in doing so supporting residents.
We welcome discussions about flexible working arrangements for this role – please contact us if you would like to explore options.
This post is considered Regulated Work with Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with protected adults. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Additional Information: Please click on the attachments below for full details of this post.
Housing Officer (Neighbourhood) - ERN06436 in Barrhead employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer that prioritises high-quality customer service and community support, making it a rewarding place to work as a Housing Officer. With a strong emphasis on employee well-being, flexible working arrangements, and opportunities for professional growth, the council fosters a collaborative and inclusive work culture that empowers staff to make a meaningful impact in the lives of residents. Located in a vibrant community, employees benefit from a supportive environment that values their contributions and encourages personal development.
