At a Glance
- Tasks: Deliver excellent customer service in busy telephony and face-to-face environments.
- Company: Join East Renfrewshire Council's passionate customer service team.
- Benefits: Permanent position with opportunities for growth and community impact.
- Other info: Access free employability support for application assistance.
- Why this job: Be part of a vision to make East Renfrewshire a thriving place for all.
- Qualifications: Strong communication skills and ability to handle diverse customer interactions.
The predicted salary is between 32189 - 39343 £ per year.
Customer First is East Renfrewshire Council’s customer service section providing frontline Council services. We are looking for a permanent Customer Service Officer to join our team, who shares our passion for delivering excellent customer service within our busy telephony and face to face environments.
You will have the ability to deal confidently and tactfully with people at all levels, have excellent organisational skills and be able to process information efficiently. This post is subject to a Level 1 Disclosure Check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here.
Please note – East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted.
Employability Support – Work East Ren – For further support on completing job applications, East Renfrewshire residents can access free support from our employability team Work East Ren. They can also provide general support with other employability matters.
Additional Information: Please click on the attachments below for full details of this post.
Customer Service Officer - ERN06525 in Barrhead employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, employees can enjoy a balanced work-life dynamic while contributing to meaningful community initiatives through the 'A Place to Grow' vision. The Council is committed to fostering an environment where staff can thrive, making it an attractive place for those seeking rewarding employment in the public sector.
