At a Glance
- Tasks: Deliver excellent customer service in busy telephony and face-to-face environments.
- Company: Join East Renfrewshire Council's passionate Customer First team.
- Benefits: Earn £15.00 - £15.35 per hour with competitive annual salary and job security.
- Other info: Opportunity for career growth within a supportive council environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Confident communication skills and strong organisational abilities required.
The predicted salary is between 27373 - 28012 € per year.
DEPARTMENT: Business Operations & Partnerships
NUMBER OF VACANCIES: 1
GRADE: 4
HOURLY RATE: £15.00 - £15.35
ANNUAL SALARY: £27,373 - £28,012
Customer First is East Renfrewshire Council’s customer service section providing frontline Council services. We are looking for a permanent Customer Service Officer to join our team, who shares our passion for delivering excellent customer service within our busy telephony and face-to-face environments. You will have the ability to deal confidently and tactfully with people at all levels, have excellent organisational skills and be able to process information efficiently.
This post is subject to a Level 1 Check.
Additional Information: For details of our employment policies and terms and conditions, please visit our Council Careers page here.
East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called ‘A Place to Grow’. Please follow this link to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here.
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Recruitment Dates:
- Closing date for applications: midnight on Sunday 07 June 2026
- Shortlist date: TBC
- Interview date: TBC
If you would like an informal discussion about the post, please contact Alan Macdonald 0141 577 3126 (No agencies please).
Customer Service Officer - ERN06343 in Barrhead employer: EAST RENFREWSHIRE COUNCIL
East Renfrewshire Council is an exceptional employer, dedicated to fostering a supportive work culture that prioritises excellent customer service and community engagement. As a Customer Service Officer, you will benefit from competitive salaries, opportunities for professional growth, and the chance to contribute to a meaningful vision for the future of East Renfrewshire, making it a vibrant place for both employees and residents alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - ERN06343 in Barrhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East Renfrewshire Council and their customer service values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your organisational skills and ability to handle customer queries effectively.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer - ERN06343 in Barrhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Officer role. We want to see your passion for delivering excellent customer service shine through!
Be Clear and Concise:When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications.
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, be sure to provide examples of how you've successfully managed tasks or projects in the past. We love seeing how you handle information efficiently!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Understand how to handle difficult situations and communicate effectively, as this role is all about dealing with people at various levels.
✨Research East Renfrewshire Council
Familiarise yourself with the council's mission and values, especially their 'A Place to Grow' vision. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Prepare for Common Interview Questions
Think about how you would respond to questions like 'How do you handle a difficult customer?' or 'Can you give an example of when you provided excellent service?'. Practising these responses will help you feel more confident during the interview.
✨Showcase Your Organisational Skills
Since the job requires excellent organisational skills, be ready to discuss how you manage your time and tasks. Consider sharing specific examples from your past experiences that highlight your ability to process information efficiently.
