At a Glance
- Tasks: Join our Customer Service Team to deliver excellent frontline services.
- Company: East Renfrewshire Council, committed to community growth and service excellence.
- Benefits: Full training provided, supportive environment, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Be part of a passionate team helping residents thrive in East Renfrewshire.
- Qualifications: Experience in customer service and registration processes is a plus.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for an experienced Assistant Registrar to join our Customer Service Team. Our Registration Team is part of Customer First delivering frontline services to the residents of East Renfrewshire. We are looking for someone who shares our passion for delivering excellent Customer Service.
You should be experienced in delivering Registration of Births, Deaths, Marriages and Civil Partnerships. This role includes customer services and will involve all aspects of frontline customer enquiries. The successful applicant will work on a rotational basis between our Registration and Contact Centre, Service Centre and also supporting other customer service functions including e-mail, phones and face to face customer services. Experience of this would be an advantage, although full training will be provided.
This post is subject to a Level 2 Disclosure Check.
Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work
Please note - East Renfrewshire Council does not provide Visa sponsorship.
References – during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact hrdirect@eastrenfrewshire.gov.uk with any questions.
Please click on the attachments below for full details of this post.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer / Assistant Registrar - ERN06460 in Barrhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EAST RENFREWSHIRE COUNCIL. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EAST RENFREWSHIRE COUNCIL before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer / Assistant Registrar - ERN06460 in Barrhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EAST RENFREWSHIRE COUNCIL:Your cover letter is your chance to shine! Tell us why you want to work at EAST RENFREWSHIRE COUNCIL specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EAST RENFREWSHIRE COUNCIL!
How to prepare for a job interview at EAST RENFREWSHIRE COUNCIL
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
