Medical Secretary in Leeds

We are looking for a keen and enthusiastic medical secretary, with an eye for detail and great organisational skills to join our admin team. We are a forward thinking medical practice, keen on multidisciplinary working for the benefit of our local population. The applicant would ideally have some experience working in general practice, with SystemOne. Ideally experience with referrals, coding, deductions and other administrative roles, however, training will be provided for the right candidate.

Main duties of the job:

• Management of letter flow, including coding and forwarding to relevant department.
• Managing deductions.
• Working with the clinical teams to ensure clear and concise patient records.
• Making referrals with the clinical team, with the ability to manage multiple flows both in and out of the practice.
• Maintaining excellent information governance standards.

We are a busy and dynamic practice serving a more deprived area of Leeds. We pride ourselves on helping our local community.

Job responsibilities:

• Deal with all aspects of referrals, working with the clinicians and Administration Hub Lead.
• Ensure all referrals are sent within the timeline the referral is requested.
• Maintain a referral database and support audits on referrals.
• Read code relevant information in relation to the patients care from the patients clinical letters, into the clinical computer system.
• Summarise clinical notes.
• Deal with day-to-day post including electronic post and discharges; scan the post directly onto the computer system.
• Deal with patients enquiries in relation to results, and book appointments when required.
• Answer the telephone at busy periods when requested to support the reception team to provide safe patient access to the service.
• Ensure total familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
• Provide administrative support and services to all members of the practice team including reception.
• Prepare all third party subject requests and medical reports.
• Follow the company standards for ethical business conduct.
• Conduct self as a positive role model and team member.
• Support the company ideology, mission, goals, and objectives.
• Perform in accordance with the company policies and procedures.
• Recognise patients rights and responsibilities.
• Participate in company meetings, training and other activities.

Patient care:

• Ensure that the quality of patient care is in accordance with the established policies and procedures.
• Assist the Administration Hub Lead and clinicians in identifying and solving patient-care problems.

Communication:

• Communicate effectively and professionally with patients, visitors, clinicians and co-workers.
• Interact with others in a positive, respectful, and considerate manner.

Financial practices:

• Use resources appropriately and avoid wasteful practices.
• Promote cost containment and efficient use of resources.
• Make recommendations for potential cost-effective improvements.
• Perform according to established compliance policies and procedures.

Professional competence:

• Welcome suggestions and recommendations.
• Cooperative work attitude toward management, staff, patients, visitors, and clinicians.
• Ability to promote favourable company image with clinicians, patients, commissioners and general public.

Equality and Diversity:

• Support the equality, diversity and rights of patients, carers and colleagues.
• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation.
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings and priorities.
• Maintain a no blame culture.

Governance:

• All governance processes are adhered to.
• Adhere to safety policies and procedures in performing job duties and responsibilities.

Confidentiality:

• In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters.
• All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

• Assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy.
• Identify the risks involved in work activities and undertake such activities in a way that manages those risks.
• Report potential risks identified.

Personal/Professional Development:

• Participate in any training programme implemented by the practice as part of this employment.
• Take responsibility for own development, learning and performance.

Quality:

• Strive to maintain quality within the practice.
• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions.
• Work effectively with individuals in other agencies to meet patients needs.

Communication:

• Recognise the importance of effective communication within the team.
• Communicate effectively with other team members.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

• Apply practice policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Job Types: Permanent, Part-time

Pay: £11.66 per hour

Expected hours: No more than 37.5 per week

Benefits: On-site parking

Schedule: Monday to Friday

Experience: Medical Receptionist: 2 years (required)

Work Location: In person

Qualifications:

• Essential: GCSE or equivalent A-C in English and Maths.
• Previous experience in general practice.
• Desirable: A medical coding/summarising/secretarial qualification or evidence of training.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name: East Park Medical Centre

Address: 5-7 East Park Road, Leeds, LS9 9JD