Deputy Practice Manager in Harrogate

An exciting opportunity has arisen for a Deputy Practice Manager to join our Leadership Team in a friendly, dynamic and forward-thinking single-site practice in central Harrogate.

Job Summary

The role is to support the Practice Managers in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. The Deputy Practice Manager will focus on the day-to-day operability of the practice, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and promoting a positive working environment.

We offer:

• Ongoing supervision and support from the Practice Managers
• Membership of the NHS pension scheme
• BHSF health plan
• Employee Assistance Programme (EAP)
• On-site car-parking, on a rota basis
• Cycle to work scheme
• NHS laptop available for individual work use
• Three annual area-wide PLT educational meetings
• Six PCN-specific educational PLT meetings
• Annual leave entitlement: 25 days + 8 bank holidays (pro-rata)

Main duties of the job

The Deputy Practice Manager is responsible for:

• Supporting the Practice Managers in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Supporting the end-of-month payroll process to ensure staff are paid on time.
• Leading on the pre-employment checks and induction of new staff (such as DBS checks, induction timetables and ensuring new starters are set up on appropriate IT systems).
• Providing leadership and guidance for the Reception Manager and giving support to the practice admin teams.
• Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record for all staff.
• Responding and resolving local IT issues, where appropriate.
• Maintaining the staff intranet portal, ensuring training records, annual leave entitlements and significant event database is kept up to date and accurate.
• Organising the calibration of medical equipment on behalf of the practice.
• Overseeing the administrative elements of QOF, liaising with GPs, Nursing Staff and Administrators.
• Actively encouraging and promoting the use of patient online services and NHS app.
• Updating and acting as the focal point for the practice website and social media channels.
• Supporting the Practice Managers in coordinating and managing the patient complaints process and ensuring that all staff are fully conversant with the complaints procedure.

About us

Strayside Health is a recently formed practice (following the successful merger of East Parade and Park Parade Surgeries in April 2025). Before the merger, both practices worked closely together for a number of years, sharing our Nurse Team and back-office staff (medical secretaries, data quality and administration teams). Our newly merged practice is progressive and keen to embrace change whilst maintaining the traditional values of patient centred general practice. One of our partners is the Clinical Director of the Mowbray Square PCN, which places us in an excellent position to lead on new ways of working and maximise the benefits of close relationships with our colleagues in the allied health professions. We have a great team ethos in our workforce, with strong staff retention.

Job responsibilities

Secondary Responsibilities: In addition to the primary responsibilities, the Deputy Practice Manager may be requested to:

• Support the audit lead, effectively utilising the audit cycle where relevant to the role.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Develop practice administrative and clinical protocols in line with the needs of the patient and current legislation.

Person Specification

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Excellent interpersonal skills
• Motivated, forward thinker and proactive
• Ability to use initiative and judgement
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Ability to drive and implement change efficiently
• Punctual and committed to supporting the team effort
• Ability to motivate teams, enhance morale and maintain a positive working environment

Qualifications

• Good standard of education with excellent literacy and numeracy skills

Skills

• Excellent communication skills (written, oral and presenting)
• Excellent leadership skills
• Strategic thinker
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management (Planning & Organising)
• Proven problem solving & analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate and train staff
• Skills in TPP SystmOne clinical system

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting
• Experience of workforce planning
• NHS/Primary Care General Practice experience
• Relevant health and safety experience
• Experience of producing agendas and meeting minutes
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of leading multidisciplinary teams

Other Requirements

• Occupational Health Clearance
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.