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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join a diverse team at a leading retail co-op focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, 22 days holiday, and flexible working patterns.
- Other info: Flexible shifts to balance work, study, and personal commitments.
- Why this job: Be part of a friendly team and make a real difference in customers' lives.
- Qualifications: Must be over 18, with effective communication skills and a positive attitude.
The predicted salary is between 10 - 12 £ per hour.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Working pattern: Normal working pattern for this role: Sunday 9:30am - 6pm. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Customer Service Assistant in Suffolk employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Suffolk
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community engagement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've learned new skills or adapted to changes in previous roles. This will demonstrate your willingness to grow and fit into their dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Assistant in Suffolk
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through! We want to see the real you, so don’t be afraid to add a personal touch that reflects your positive attitude.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. Whether it’s your effective communication skills or your reliability as a team player, we want to know how you fit into our diverse team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and structure your thoughts well, so we can easily see why you’d be a great fit for the Customer Service Assistant role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the customer service space. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully resolved customer issues or worked as part of a team. This will demonstrate your ability to engage with customers and colleagues alike.
✨Emphasise Your Team Player Attitude
Highlight your reliability and teamwork skills. Share specific instances where you collaborated with others to achieve a common goal. This will reassure the interviewer that you can contribute positively to their diverse and motivated team.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or growth opportunities within the company. This shows that you’re engaged and eager to learn more about how you can fit into their community-focused environment.