At a Glance
- Tasks: Deliver top-notch customer service and engage with the local community.
- Company: East of England Co-op, a friendly and community-focused organisation.
- Benefits: Great perks, flexible evening shifts, and a supportive team environment.
- Other info: Perfect for students looking for evening work with a great team spirit.
- Why this job: Join a diverse team and make a positive impact in your community.
- Qualifications: Must be over 18, with a friendly attitude and eagerness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
East of England Co-op is hiring a Customer Service Assistant in Norwich.
You will support the store to deliver high standards of customer service, availability and presentation, and help engage with the local community.
The role includes working as part of a diverse team, with shifts primarily Tuesday evenings 6pm–10pm, and a focus on friendliness, reliability and willingness to learn.
Over 18 requirement applies.
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Customer Service Assistant – Evening Shift & Great Perks in Norwich employer: East of England Cooperative
At East of England Co-op Funeral Services, we pride ourselves on being a supportive and rewarding employer, dedicated to the personal and professional growth of our team members. With over 90 years of service in the community, we offer competitive pay, extensive training opportunities, and a range of benefits including discounts across our family of businesses and a strong focus on employee wellbeing. Join us in making a meaningful impact in the lives of families during their most challenging times, all while enjoying a flexible work environment that values your contributions.
Contact Details:
East of England Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant – Evening Shift & Great Perks in Norwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like East of England Cooperative and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at East of England Cooperative and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant – Evening Shift & Great Perks in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and East of England Cooperative.
Get Familiar with Our Brand:Before applying, take some time to learn about East of England Cooperative and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at East of England Cooperative
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress East of England Cooperative.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which East of England Cooperative will surely appreciate.
