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- Tasks: Lead and support your team while ensuring excellent customer service in a dynamic retail environment.
- Company: Join the East of England Co-op, a supportive and community-focused workplace.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and opportunities for career growth.
- Other info: Flexible working arrangements to help balance your commitments.
- Why this job: Make a real impact on your team and local community while developing your leadership skills.
- Qualifications: Previous leadership experience and strong interpersonal skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Come and join our team! You will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store’s community through supporting local causes and events. You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don’t need to have worked in this environment before, but you’ll need to show that you can adapt, prioritise, and make quick, smart decisions. We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team.
What you’ll be doing:
- Leading your team and getting involved with all aspects of people management
- Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
- Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
- Make sure that your branch is operating safe and legally
- Build relationships with other stores and colleagues and the local community
- Promoting membership
The person we are looking for:
- Previous leadership experience
- Ability to support and motivate others
- Flexible, hard-working, and confident
- Great interpersonal and communication skills
- Friendly, with a genuine commitment to great customer service
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Team Manager in Norfolk employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at local events. They can give you the inside scoop on what it’s really like to work as a Team Manager and might even put in a good word for you!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your previous leadership experience can translate into this role. We want to hear how you’ve motivated others and handled challenges!
✨Tip Number 3
Show your passion for community involvement! Be ready to discuss how you can support local causes and events. This is a big part of the role, and we love candidates who are genuinely committed to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities there, so keep checking back for new roles that suit you!
We think you need these skills to ace Team Manager in Norfolk
Some tips for your application 🫡
Show Your Leadership Skills: When applying for the Team Manager role, make sure to highlight any previous leadership experience you have. We want to see how you've motivated and supported others in the past, so share specific examples that showcase your ability to lead a team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand our values and can demonstrate how they align with the role of Team Manager.
Be Yourself: We’re looking for friendly and approachable individuals, so let your personality shine through in your application. Don’t be afraid to show us your genuine commitment to great customer service and how you connect with people.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at East of England Cooperative
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role of Team Manager. Be ready to share specific examples of how you've motivated and supported your team in the past, as this will show your potential employer that you can lead effectively.
✨Understand the Community Impact
Since the role involves influencing the local community, do a bit of research on the store's involvement in local causes and events. Bring up any ideas you have for community engagement during the interview to demonstrate your commitment to making a positive impact.
✨Showcase Your Adaptability
Food retail is fast-paced, so be prepared to discuss situations where you've had to adapt quickly to changes or challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Emphasise Customer Service Excellence
Customer service is key in this role, so think of examples where you've gone above and beyond for customers. Be ready to explain how you would ensure your branch maintains high standards and delivers excellent service, as this will resonate well with the interviewers.