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- Tasks: Support your store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace.
- Benefits: Enjoy competitive pay, 20% store discount, and flexible working hours.
- Why this job: Be part of a diverse team and make a real difference in customers' lives.
- Qualifications: Must be friendly, reliable, and have basic IT skills; over 18 only.
- Other info: Flexible shifts to fit around your studies or other commitments.
The predicted salary is between 10 - 12 £ per hour.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Tuesday: 6pm - 10pm
- Wednesday: 12 noon - 5pm
- Thursday: 7am - 12 noon
- Friday: 1pm - 5pm
- Saturday: 7am - 12 noon
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job: At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Customer Service Assistant in Long Stratton employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Long Stratton
✨Tip Number 1
Get to know the company! Research the East of England Co-op and understand their values and community engagement. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've had to learn something new or adjust to changes quickly. Employers love candidates who can roll with the punches!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our awesome team at the East of England Co-op.
We think you need these skills to ace Customer Service Assistant in Long Stratton
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your words!
Tailor Your Application: Make sure to tailor your application to highlight how your skills match what we're looking for. Mention your effective communication skills and positive attitude, as these are key for a Customer Service Assistant role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a reliable team player who’s willing to learn and adapt.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team.
How to prepare for a job interview at East of England Cooperative
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Assistant does. Familiarise yourself with the key responsibilities like delivering high standards of customer service and engaging with the community. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a CSA, being friendly and approachable is crucial. Think of examples from your past experiences where you've successfully interacted with customers or worked as part of a team. Be ready to share these stories during the interview to demonstrate your effective communication skills.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult customer or ensuring compliance with store standards. Practise your responses to these types of questions so you can showcase your problem-solving abilities and positive attitude.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its employees' growth. This shows that you’re engaged and eager to learn more about the company culture.