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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and diverse workplace.
- Benefits: Enjoy competitive pay, 20% discounts, and flexible working hours.
- Why this job: Be part of a motivated team and make a real difference every day.
- Qualifications: Friendly, reliable, and willing to learn with basic IT skills.
- Other info: Great career growth opportunities and award-winning training programmes.
The predicted salary is between 10 - 12 £ per hour.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT skills
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Customer Service Assistant in Lavenham employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Lavenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to boost your confidence and improve your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've tackled challenges with a smile and how you’ve contributed to a team environment. Positivity is contagious, and employers love it!
✨Tip Number 4
Apply through our website! We make it super easy for you to apply directly. Plus, it shows that you're keen on joining our team. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Customer Service Assistant in Lavenham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who fits in with our team!
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you’ve got effective communication skills or a positive attitude, shout about it! We love seeing how you can contribute to our diverse team.
Keep It Clear and Concise: While we want to know all about you, keep your application clear and to the point. Use simple language and avoid jargon. This way, we can easily see why you’d be a great fit for the Customer Service Assistant role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our co-op there. We can’t wait to hear from you!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues, highlighting your friendly and approachable nature.
✨Demonstrate Team Spirit
Being a reliable team player is crucial for this role. Prepare to discuss times when you worked collaboratively with others. Share specific instances where you contributed to a team goal or supported a colleague, showcasing your positive attitude and willingness to adapt.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the co-op engages with the local community. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.