At a Glance
- Tasks: Provide compassionate support and coordinate funeral services for families in need.
- Company: Join the East of England Co-op, a trusted community service for over 90 years.
- Benefits: Enjoy competitive pay, discounts, flexible hours, and career growth opportunities.
- Other info: Flexible working patterns to fit your lifestyle and commitments.
- Why this job: Make a meaningful impact in your community while developing valuable skills.
- Qualifications: Empathy, great communication skills, and a willingness to learn are key.
The predicted salary is between 30000 - 42000 £ per year.
Location: The Centre, Greenstead, Colchester, CO4 3PX
Find out what it’s like to be part of our Funeral Team
Hear about our roles from our team, they will talk you through what it’s like to work for the East of England Co‑op Funeral Services.
Come and join our team!
We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co‑ordinators are the ‘heartbeat’ of this service as the main point of contact for our clients, families, and local communities.
You will also need to demonstrate the same professionalism when advising on other services, such as pre‑payment plans and masonry.
We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co‑op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!
Whilst previous experience of Funerals would be desirable, this isn’t essential; we’re more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager.
What you’ll be doing
- Provide a professional service to clients, advising on funeral services, pre‑payment plans, masonry and ancillary services
- When co‑ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client’s wishes and instructions
- Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
- Provide information about after‑care services, such as our bereavement support groups
- To be responsible for the overall standard, service and compliance of the branch
- Co‑ordinate and support chapel visits (either in‑branch or at the local Chapel of Rest)
- Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives.
The person we are looking for
- Great communication and interpersonal skills
- Professional and empathetic approach
- Previous administration experience
- IT literacy
- Ability to organise and prioritise own workload
- Attention to detail (in work, as well as own conduct and presentation)
- Comfortable with lone‑working
- Good knowledge of the branch’s local area
- Flexible to travel to other locations (as required)
- Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks.
Perks of the job
At the East of England Co‑op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award‑winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Funeral Arranger in Colchester employer: East of England Cooperative
At East of England Co-op Funeral Services, we pride ourselves on being an exceptional employer that values the contributions of our Funeral Arrangers. With over 90 years of dedicated service to the community, we offer a supportive work culture that prioritises professional development and personal growth, alongside competitive pay and generous benefits. Our commitment to flexibility and employee wellbeing ensures that you can thrive both in your career and personal life, making this a truly rewarding place to work.
Contact Details:
East of England Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Arranger in Colchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East of England Co-op Funeral Services. Understanding their values and community involvement will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about empathy and communication, think of examples from your past where you've demonstrated these qualities. Whether it's helping a friend or volunteering, be ready to share those stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like this. Make sure you present yourself neatly and appropriately for the interview. It shows respect for the role and the people you'll be working with.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Funeral Arranger in Colchester
Some tips for your application 🫡
Show Your Personality:When applying, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to empathy and communication.
Tailor Your Application:Make sure to tailor your application to the role of Funeral Arranger. Highlight any relevant skills or experiences that demonstrate your ability to provide a professional service and support clients during difficult times.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, especially when it comes to understanding your qualifications and motivations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at East of England Cooperative
✨Know the Role Inside Out
Before your interview, take some time to really understand what being a Funeral Arranger involves. Familiarise yourself with the services offered, such as pre-payment plans and after-care support. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Empathy
This role requires a lot of empathy and understanding. Think of examples from your past experiences where you've demonstrated these qualities, whether in a professional or personal setting. Be ready to share how you can connect with clients during their difficult times.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, like coordinating a funeral service or dealing with a distressed client. Practise your responses to these scenarios so you can convey your problem-solving skills and professionalism effectively.
✨Engage with Local Community Knowledge
Since this role involves engaging with local projects and stakeholders, brush up on your knowledge of the community. Mention any local causes you're passionate about and how you could contribute to them through your role. This shows that you’re not just looking for a job, but are genuinely interested in making a difference.
