At a Glance
- Tasks: Support families with professional funeral services and coordinate meaningful ceremonies.
- Company: Join the East of England Co-op, a trusted community service for over 90 years.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and career growth opportunities.
- Other info: Flexible working arrangements to support your commitments outside of work.
- Why this job: Make a real difference in people's lives while being part of a caring team.
- Qualifications: Strong communication skills and a compassionate approach are essential.
The predicted salary is between 24000 - 36000 £ per year.
Find out what it’s like to be part of our Funeral Team
Hear about our roles from our team, they will talk you through what it’s like to work for the East of England Co-op Funeral Services.
Come and join our team!
We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co‑ordinators are the ‘heartbeat’ of this service as the main point of contact for our clients, families, and local communities.
You will also need to demonstrate the same professionalism when advising on other services, such as pre‑payment plans and masonry.
We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co‑op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!
Whilst previous experience of funerals would be desirable, this isn’t essential; we’re more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager.
Our working patterns are non‑contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
What you’ll be doing
- Provide a professional service to clients, advising on funeral services, pre‑payment plans, masonry and ancillary services
- When co‑ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client’s wishes and instructions
- Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures)
- Provide information about after‑care services, such as our bereavement support groups
- Be responsible for the overall standard, service and compliance of the branch
- Co‑ordinate and support chapel visits (either in‑branch or at the local Chapel of Rest)
- Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives
The person we are looking for
- Great communication and interpersonal skills
- Professional and empathetic approach
- Previous administration experience
- IT literacy
- Ability to organise and prioritise own workload
- Attention to detail (in work, as well as own conduct and presentation)
- Comfortable with lone‑working
- Good knowledge of the branch’s local area
- Flexible to travel to other locations (as required)
- Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks
Perks of the job
At the East of England Co‑op, we strive to be the best place to work. We invest in our colleagues to help them progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award‑winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Funeral Arranger in Norwich employer: East of England Cooperative
At East of England Co-op Funeral Services, we pride ourselves on being an exceptional employer, offering a supportive and empathetic work environment for our Funeral Arrangers. With over 90 years of service in the community, we provide extensive training and career progression opportunities, alongside competitive pay and generous benefits such as discounts across our family of businesses and a strong focus on employee wellbeing. Join us to make a meaningful impact in the lives of families while enjoying a flexible work culture that values your contributions and personal growth.
Contact Details:
East of England Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Funeral Arranger in Norwich
✨Tip Number 1
Get to know the company! Research the East of England Co-op Funeral Services and understand their values. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about empathy and communication, try role-playing scenarios with friends or family. This will help you feel more confident when discussing sensitive topics with clients.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to the funeral industry. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team at the East of England Co-op Funeral Services.
We think you need these skills to ace Funeral Arranger in Norwich
Some tips for your application 🫡
Show Your Personality:When applying, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they’ve shaped your approach to working with people.
Tailor Your Application:Make sure to tailor your application to the role of Funeral Arranger. Highlight your communication skills and any relevant experience, even if it’s not directly related to funerals. We value empathy and people skills!
Be Professional and Polished:Your written application is your first impression, so keep it professional. Pay attention to detail in your writing, and make sure there are no typos or errors. This reflects your commitment to quality service.
Apply Through Our Website:We encourage you to apply through our website for a smooth process. It’s the best way to ensure your application gets to us directly, and you can easily track your progress!
How to prepare for a job interview at East of England Cooperative
✨Understand the Role
Before your interview, take some time to really understand what being a Funeral Arranger involves. Familiarise yourself with the services offered, such as pre-payment plans and after-care support. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Empathy
This role requires a high level of empathy and interpersonal skills. Think of examples from your past experiences where you've demonstrated these qualities, whether in a professional or personal context. Be ready to share these stories during your interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, community engagement, and how they support their staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
✨Dress Professionally
First impressions matter, especially in a role that deals with sensitive situations. Dress smartly and present yourself well. This reflects your professionalism and respect for the role and the people you’ll be serving.
