At a Glance
- Tasks: Support your store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, flexible shifts, and extensive training opportunities.
- Other info: Flexible working patterns to accommodate your studies or other commitments.
- Why this job: Be part of a friendly team that values your growth and offers a positive work culture.
- Qualifications: Must be friendly, reliable, and have basic numeracy, literacy, and IT skills.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Normal working pattern for this role:
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co‑op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Customer Service Assistant in Dedham employer: East of England Cooperative
At the East of England Co-op, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment for our Customer Service Assistants. With competitive pay, generous discounts, and a commitment to employee development through award-winning training programmes, we empower our team members to thrive both personally and professionally. Our flexible working patterns and comprehensive benefits, including financial wellbeing support and a 24/7 remote GP service, ensure that our colleagues can balance their commitments while contributing to our vibrant community.
Contact Details:
East of England Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Dedham
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about customer service scenarios. Being able to articulate your thoughts clearly will help you demonstrate your effective communication skills during the interview.
✨Tip Number 3
Prepare examples from your past experiences where you've displayed a positive attitude and teamwork. This will help you illustrate your reliability and approachability, which are key traits for a Customer Service Assistant.
✨Tip Number 4
Research common customer service challenges and think about how you would handle them. Being ready to discuss these scenarios will show your willingness to learn and adapt, making you a strong candidate for the role.
We think you need these skills to ace Customer Service Assistant in Dedham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills:Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Craft a Personalised Cover Letter:Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for the East of England Co-op and how you can contribute to their team and community engagement.
Proofread Your Application:Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at East of England Cooperative
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Teamwork Experience
Since this role involves working as part of a diverse team, be prepared to share examples of how you've successfully collaborated with others in previous jobs or projects. Emphasise your reliability and how you contribute positively to a team environment.
✨Demonstrate Effective Communication Skills
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you resolved a customer issue through good communication, showcasing your problem-solving skills.
✨Express Your Willingness to Learn
Employers appreciate candidates who are eager to learn and adapt. Be ready to discuss any new skills you've acquired recently or how you've adapted to changes in previous roles. This shows that you're self-motivated and open to growth, which aligns well with the company's values.
