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- Tasks: Support your store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a diverse team focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, 22 days holiday, and flexible working patterns.
- Why this job: Be part of a motivated team, gain valuable experience, and access award-winning training opportunities.
- Qualifications: Friendly, reliable, and self-motivated individuals with basic numeracy, literacy, and IT skills.
- Other info: Flexible shift patterns to accommodate your studies or other commitments.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the rolehere.
Normal working pattern for this role:
| Working Day | Shift start/end time |
| Wednesday | 12:00PM-6:00PM |
| Thursday | 12:00PM-6:00PM |
| Friday | 12:00PM-6:00PM |
| Saturday | 12:00PM-6:00PM |
Our working patterns are non-contractual.Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link;https://www.gov.uk/know-when-you-can-leave-school
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment.We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your enthusiasm for customer service during any interactions. Whether it's in a phone call or an informal chat, let your passion for helping others shine through. This will demonstrate that you're not just looking for a job, but genuinely want to contribute to the team.
✨Tip Number 2
Familiarise yourself with the East of England Co-op's values and community initiatives. Being able to discuss how you align with their mission and how you can engage with the local community will set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your teamwork skills. Think of examples from previous experiences where you worked effectively in a team setting. Highlighting your ability to collaborate will resonate well with the hiring team.
✨Tip Number 4
Be ready to discuss your adaptability and willingness to learn. The role requires someone who can adjust to changing situations, so come prepared with examples of how you've successfully adapted in past roles or experiences.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Highlight key skills such as effective communication, teamwork, and a positive attitude in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any previous customer service experience and relevant skills like numeracy, literacy, and IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for the East of England Co-op and how you can contribute to their team and community engagement.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Cooperative
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will help demonstrate that you can create a welcoming environment for customers.
✨Highlight Teamwork Skills
Since the role involves working as part of a diverse team, be prepared to discuss your experiences in teamwork. Share examples of how you've collaborated with others to achieve common goals, showcasing your reliability as a team player.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about handling customer inquiries or complaints to show your communication skills.
✨Express Willingness to Learn
The company values self-motivation and adaptability. Be ready to talk about your eagerness to learn new skills and adapt to different situations. Mention any relevant training or experiences that highlight your commitment to personal growth.