At a Glance
- Tasks: Support our store by delivering top-notch customer service and engaging with the community.
- Company: Join a diverse team focused on growth and delighting customers.
- Benefits: Enjoy competitive pay, 20% discount, flexible shifts, and wellness support.
- Why this job: Be part of a motivated team that values your input and offers growth opportunities.
- Qualifications: Friendly, reliable, and willing to learn; basic IT skills required.
- Other info: Flexible working patterns available; perfect for students balancing studies and work.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Normal working pattern for this role
- Friday: 4.30pm – 10pm
- Saturday: 2pm – 10pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with our company values and customer service standards. Understanding what we stand for will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Showcase your communication skills by engaging with us on social media or through our website. Commenting on posts or sharing your thoughts can help you stand out and show your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss real-life examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond, as this will highlight your suitability for the Customer Service Assistant position.
✨Tip Number 4
Be ready to demonstrate your adaptability and willingness to learn. We value team members who can adjust to changing circumstances, so think of instances where you've successfully adapted to new challenges or environments.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of your customer service experience and how you embody the qualities they seek, such as being friendly, reliable, and a team player.
Highlight Relevant Skills in Your CV: Ensure your CV showcases relevant skills such as effective communication, basic numeracy, and IT proficiency. Use bullet points to make it easy to read and focus on achievements that demonstrate your positive attitude and willingness to learn.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at East of England Cooperative
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will help demonstrate that you can create a welcoming environment for customers.
✨Highlight Teamwork Experience
Since the role requires working as part of a diverse team, be prepared to share examples of how you've successfully collaborated with others in previous jobs or projects. This shows that you're a reliable team player.
✨Communicate Effectively
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions to showcase your communication skills.
✨Demonstrate Willingness to Learn
Employers appreciate candidates who are engaged and self-motivated. Be ready to discuss how you adapt to new situations and your eagerness to learn new skills, especially in a fast-paced retail environment.
