Customer Service Assistant

Come and join our team!

As a Customer Service Assistant (CSA), you will support your store in delivering high standards of customer service, availability, presentation, compliance, and engagement with your local community.

You will work as part of a diverse and motivated team that aims to attract and delight both new and existing customers, supporting the ongoing growth and evolution of our business.

Want to know more? Take a look at our job description for the role here.

Normal working pattern for this role:

Our working patterns are non-contractual and may be subject to change.

The person we are looking for:

• Friendly and approachable
• A reliable team player
• Effective communication skills
• A positive attitude
• Engaged and self-motivated
• Willing to learn and adapt
• Basic numeracy, literacy, and IT skills

Our co-op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age, please visit: https://www.gov.uk/know-when-you-can-leave-school

Perks of the job:

At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them progress in their careers and reach their full potential. Our benefits include:

• Competitive pay rates
• 20% store discount and discounts across our family of businesses
• 22 days holiday plus bank holidays, increasing with service
• 5% employer pension contribution
• Death in service benefit
• Enhanced family leave and pay arrangements*
• Training and apprenticeship opportunities
• Discounts, deals, and cashback with over 900 retailers
• Financial wellbeing support, including Wagestream
• Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after qualifying period)
• Employee Recognition Scheme
• Long Service Awards
• 24/7 remote GP service, including prescriptions, fitness, nutrition, and counselling
• Employee Assistance Programme

We understand the importance of flexibility to balance work with personal commitments, such as studying or caring responsibilities. We aim to create shift patterns that work for both our co-op and our colleagues.

*Enhanced on statutory terms, subject to service criteria.

#J-18808-Ljbffr