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- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace.
- Benefits: Enjoy competitive pay, discounts, 22 days holiday, and flexible shifts.
- Why this job: Be part of a diverse team and make a real difference in customers' lives.
- Qualifications: Must be over 18, with good communication skills and a positive attitude.
- Other info: Flexible working patterns to fit your lifestyle and career growth opportunities.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role
Working Day Shift start/end time
Monday 4pm – 10pm
Friday 5pm – 10pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to boost your confidence and improve your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Share examples of how you've tackled challenges with a smile and how you’ve contributed to a team environment. Positivity is contagious, and employers love it!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll have access to all the latest roles and updates. Plus, it shows us that you’re keen to be part of our co-op family!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who fits in with our team!
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your effective communication skills and any experience that shows you're a reliable team player. This helps us see why you’d be a great fit for the role!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. This makes it easier for us to see your qualifications and understand your enthusiasm for the role. A tidy application reflects a positive attitude!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you successfully communicated with customers or resolved issues, highlighting your friendly and approachable nature.
✨Demonstrate Team Spirit
Being a reliable team player is crucial for this role. Prepare to discuss how you've collaborated with others in previous jobs or projects. Share specific instances where you contributed to a team's success, showing that you're engaged and self-motivated.
✨Be Ready to Adapt
Flexibility is important in customer service. Think of examples where you've had to adapt to changing situations or learn new skills quickly. This will demonstrate your willingness to learn and grow within the company, which aligns perfectly with their commitment to colleague development.