At a Glance
- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join a diverse team at a leading co-op focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% discounts, 22 days holiday, and flexible working patterns.
- Why this job: Be part of a motivated team and make a real difference in customer experiences.
- Qualifications: Friendly, reliable, and eager to learn with basic numeracy and IT skills.
- Other info: Flexible shifts to balance work and life commitments, plus great training opportunities.
Overview
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Working pattern
Normal working pattern for this role: Sunday 9:30am – 6pm. Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community engagement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your positive attitude! During the interview, share examples of how you've tackled challenges with a smile. Employers love to see candidates who can stay upbeat, even when things get tough.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t forget to highlight your willingness to learn and adapt!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and approachable nature shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your words.
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your effective communication skills and any experience that shows you’re a reliable team player. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can engage with our community!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at East of England Cooperative
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Assistant role. Familiarise yourself with the key responsibilities like delivering high standards of customer service and engaging with the local community. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
As a CSA, being friendly and approachable is crucial. Prepare examples from your past experiences where you've successfully communicated with customers or worked as part of a team. This will demonstrate your effective communication skills and positive attitude, which are essential for this role.
✨Be Ready to Adapt
The job requires someone who is willing to learn and adapt. Think of situations where you've had to adjust to new challenges or changes in your work environment. Sharing these experiences will highlight your self-motivation and flexibility, making you a strong candidate.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the company supports its employees' growth. This shows your engagement and interest in becoming a part of their diverse team.
