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- Tasks: Support your store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and inclusive workplace.
- Benefits: Enjoy competitive pay, 20% discounts, and flexible working hours.
- Why this job: Be part of a motivated team and make a real difference in customers' lives.
- Qualifications: Friendly, reliable, and eager to learn with basic IT skills.
- Other info: Great career growth opportunities and award-winning training programmes.
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description attached to the bottom of this webpage.
Normal working pattern for this role
- Sunday: 9am – 2pm
- Friday: 5pm – 10pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self‑motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT skills
Our co‑op will only recruit individuals who have passed the school leaver’s age. To find out the school leaver age please visit the following link: https://www.gov.uk/know-when-you-can-leave-school
Perks of the job
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award‑winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
Flexible working
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the East of England Co-op. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend or family member to boost your confidence and improve your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, let your enthusiasm shine through. Smile, maintain eye contact, and express your eagerness to learn and adapt. Employers love candidates who bring good vibes to the team!
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to our careers page and submit your application directly. It’s a great way to ensure your application gets noticed by the right people!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. Mention your effective communication skills and positive attitude – these are key for a Customer Service Assistant!
Keep It Clear and Concise: We appreciate a straightforward application. Use clear language and get to the point quickly. This shows us that you can communicate effectively, which is super important in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to communicate and connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. This will demonstrate your friendly and approachable nature.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a diverse team, expect questions about teamwork. Think of specific instances where you collaborated with others to achieve a goal. Highlight your reliability and how you contribute positively to a team environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programmes or opportunities for growth within the company. This shows that you're engaged and eager to learn, which aligns perfectly with what they’re looking for in a candidate.