At a Glance
- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join a diverse team at a leading food retailer focused on growth and customer delight.
- Benefits: Enjoy competitive pay, 20% store discount, and flexible working patterns.
- Other info: Flexible shifts to balance work and life commitments, plus great training opportunities.
- Why this job: Be part of a friendly team and make a real difference in customer experiences.
- Qualifications: Must be over 18, with effective communication skills and a positive attitude.
Responsibilities
- Support the store to deliver high standards of customer service, availability, presentation, compliance, and community engagement.
Qualifications
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self‑motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT skills
Age Requirements
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Normal Working Pattern
- Sunday: 10am – 4:30pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at the time of advertisement and may be subject to change.
Benefits
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements
- Opportunities to grow, with award‑winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Stream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
* Enhanced on statutory terms, subject to service criteria.
Shift Flexibility
We recognise the challenges people face trying to balance commitments both in and out of the workplace — perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co‑op and our colleagues.
Customer Service Assistant in Harleston employer: East of England Cooperative
Join our vibrant team as a Customer Service Assistant, where you'll enjoy a supportive work culture that values diversity and community engagement. With competitive pay, generous discounts, and opportunities for personal growth through award-winning training programmes, we prioritise your well-being and work-life balance. Our flexible shift patterns and comprehensive benefits package make us an excellent employer for those seeking meaningful and rewarding employment in a dynamic environment.
Contact Details:
East of England Cooperative Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Harleston
✨Tip Number 1
Get to know the company! Research their values and community involvement. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Role-play with a mate or in front of a mirror to nail those responses and show off your positive attitude.
✨Tip Number 3
Be ready to share examples! Think of times when you’ve worked as part of a team or solved a problem. This will help you demonstrate your reliability and adaptability during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to dive into the perks we offer!
We think you need these skills to ace Customer Service Assistant in Harleston
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who fits in with our team!
Tailor Your Application:Make sure to customise your application to highlight how your skills match what we're looking for. Mention your effective communication skills and any experience that shows you're a reliable team player. This will help us see why you’d be a great fit for the role!
Keep It Clear and Concise:We appreciate a straightforward application! Keep your writing clear and to the point, making it easy for us to see your qualifications. Avoid jargon and focus on what makes you a positive and self-motivated candidate.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with customers or resolved issues to demonstrate your skills.
✨Be Friendly and Approachable
Since the role requires a friendly and approachable attitude, make sure to convey this during your interview. Smile, maintain eye contact, and engage with your interviewer. This will help them see you as a great fit for their team.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your enthusiasm and helps you determine if the company is the right fit for you.
