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For Companies At a Glance
- Tasks: Support your store in delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and supportive workplace.
- Benefits: Enjoy competitive pay, discounts, 22 days holiday, and flexible working patterns.
- Why this job: Be part of a diverse team and make a real difference in customer experiences.
- Qualifications: Must be friendly, reliable, and have basic IT skills; over 18 only.
- Other info: Great opportunities for career growth with award-winning training and support.
Overview
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Working pattern
Normal working pattern for this role: Thursday, 2pm – 6pm
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Enhanced on statutory terms, subject to service criteria.
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Customer Service Assistant employer: East of England Cooperative
Contact Detail:
East of England Cooperative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research the East of England Co-op and understand their values and community engagement. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with friends or family to build your confidence and improve your responses.
✨Tip Number 3
Show off your positive attitude! During interviews, share examples of how you've handled challenges with a smile. Employers love candidates who can maintain a good vibe even when things get tough.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to highlight your willingness to learn and adapt!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show off your friendly and approachable side.
Tailor Your Application: Make sure to read the job description carefully and highlight how your skills match what we're looking for. If you’re a reliable team player with effective communication skills, shout about it!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos or errors. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at East of England Cooperative
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Assistant, effective communication is key. During the interview, practice clear and concise responses. Use examples from past experiences where you successfully communicated with customers or resolved issues, highlighting your friendly and approachable nature.
✨Demonstrate Team Spirit
Being a reliable team player is crucial for this role. Be prepared to discuss how you've collaborated with others in previous jobs or projects. Share specific instances where you contributed to a team's success, showcasing your positive attitude and willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your engagement and interest in the role. You might ask about the training programmes available or how the team supports each other in delivering high standards of customer service. It’s a great way to demonstrate your enthusiasm for the position.