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- Tasks: Lead and support your team while ensuring excellent customer service in a dynamic retail environment.
- Company: Join the East of England Co-op, a community-focused organisation dedicated to local causes and employee growth.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and comprehensive wellbeing support.
- Other info: Flexible working patterns available to accommodate your commitments.
- Why this job: Make a real impact in your community while developing your leadership skills in a fast-paced setting.
- Qualifications: Previous leadership experience and strong communication skills are essential; retail experience is a plus.
Come and join our team! As Team Manager, you will be responsible for helping colleagues to realise their full potential through regular feedback, coaching and support. Not only will you make an impact on colleagues, but you will also have the chance to influence those living in your store’s community through supporting local causes and events.
You will work alongside the Branch Manager to drive high standards and excellent service in branch, meeting the needs of our customers and maximising opportunities for success! We believe this is best achieved through having a skilled, engaged, and diverse team. Food retail is fast-paced and constantly evolving; you are unlikely to have two days the same and this is what makes working in our stores exciting! You don’t need to have worked in this environment before, but you’ll need to show that you can adapt, prioritise, and make quick, smart decisions.
We are truly local, so you can work safe in the knowledge that you will be fully supported by nearby store and Head Office colleagues, as well as your in-store team.
What you’ll be doing:
- Leading your team and getting involved with all aspects of people management
- Deputising for your Branch Manager (there may be times when you will be in sole charge of the store)
- Ensure that your branch is at the top of its game, offering great standards and delivering excellent customer service
- Make sure that your branch is operating safe and legally
- Build relationships with other stores and colleagues and the local community
- Promoting membership
The person we are looking for:
- Previous leadership experience
- Ability to support and motivate others
- Flexible, hard-working, and confident
- Great interpersonal and communication skills
- Friendly, with a genuine commitment to great customer service
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £13.71 per hour - Total Vacancy Hours: 16
Location: 90-92 Middleton Lane, Norwich, NR6 5NR
Team Manager - 90-92 Middleton Lane, Norwich employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager - 90-92 Middleton Lane, Norwich
✨Tip Number 1
Familiarise yourself with the local community and its needs. As a Team Manager, you'll be expected to build relationships with local causes and events, so showing your knowledge and commitment to the area can set you apart.
✨Tip Number 2
Demonstrate your leadership skills in previous roles, even if they weren't in retail. Highlight experiences where you've motivated or supported a team, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Share specific examples of times when you've had to adapt quickly or make smart decisions under pressure, as this is key in food retail.
✨Tip Number 4
Showcase your communication skills by engaging with us on social media or during networking events. Building rapport with potential colleagues can give you an edge and demonstrate your friendly nature.
We think you need these skills to ace Team Manager - 90-92 Middleton Lane, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous leadership experience and any relevant skills that align with the role of Team Manager. Emphasise your ability to support and motivate others, as well as your commitment to excellent customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how you've successfully led teams in the past and how you can contribute to the local community through the role.
Showcase Adaptability: Since the job requires quick decision-making and adaptability, include examples in your application that demonstrate your ability to thrive in fast-paced environments and handle unexpected challenges.
Highlight Interpersonal Skills: Given the importance of communication and relationship-building in this role, make sure to highlight your interpersonal skills. Provide examples of how you've built strong relationships with colleagues and customers in previous roles.
How to prepare for a job interview at East of England Coop
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to demonstrate your previous leadership experience. Be ready to share specific examples of how you've motivated and supported your team in the past, highlighting your ability to adapt and make quick decisions.
✨Emphasise Customer Service Commitment
This role requires a genuine commitment to great customer service. Prepare to discuss how you've gone above and beyond for customers in previous roles, and think about ways you can enhance the customer experience in this new position.
✨Demonstrate Flexibility and Adaptability
Food retail is fast-paced and ever-changing. Be prepared to talk about situations where you've had to adapt quickly to new challenges or priorities, showcasing your problem-solving skills and ability to thrive in a dynamic environment.
✨Build Connections with the Community
The role involves engaging with the local community. Think about how you can contribute to local causes and events, and be ready to discuss any previous experiences you've had in community engagement or relationship-building.