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- Tasks: Provide compassionate support and coordinate funeral services for families in need.
- Company: Join the East of England Co-op, a trusted community service for over 90 years.
- Benefits: Enjoy competitive pay, discounts, flexible hours, and career growth opportunities.
- Why this job: Make a meaningful impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and a caring attitude are essential; experience is a plus but not required.
- Other info: Flexible working patterns to accommodate your commitments, including study or other jobs.
The predicted salary is between 12 - 13 £ per hour.
Find out what it’s like to be part of our Funeral Team. Hear about our roles from our team, they will talk you through what it’s like to work for the East of England Co-op Funeral Services.
Working Day Shift start/end time:
- Monday 10:00AM-3:00PM
- Tuesday 10:00AM-3:00PM
- Wednesday 10:00AM-3:00PM
- Thursday 10:00AM-3:00PM
- Friday 10:00AM-3:00PM
Come and join our team! We have provided Funeral Services to clients and families across the East of England for over 90 years. We know that our Funeral Co-ordinators are the ‘heartbeat’ of this service as the main point of contact for our clients, families, and local communities. You will also need to demonstrate the same professionalism when advising on other services, such as pre-payment plans and masonry. We will fully support you in engaging with local projects and supporting important causes, helping you to establish the East of England Co-op Funeral Services and you, as an individual, in the community; our colleagues regularly tell us how rewarding this is!
Whilst previous experience of Funerals would be desirable, this isn’t essential; we’re more interested in hearing from individuals who can demonstrate that they have the personality, empathy and people skills suited to this environment. We are truly local, so whatever experience you bring to this role, you can be reassured that you will be fully supported by nearby branches and Head Office colleagues, as well as your line manager.
What you’ll be doing:
- Provide a professional service to clients, advising on funeral services, pre-payment plans, masonry and ancillary services.
- When co-ordinating a funeral service, liaise with the Funeral Director, as well as third parties (e.g. Crematorium, Minister) to ensure that this is carried out in accordance with the client’s wishes and instructions.
- Efficiently complete all required administration tasks (including those required as part of financial and statutory procedures).
- Provide information about after-care services, such as our bereavement support groups.
- To be responsible for the overall standard, service and compliance of the branch.
- Co-ordinate and support chapel visits (either in-branch or at the local Chapel of Rest).
- Play an active role in the community, developing relationships with key stakeholders and engaging with local causes, projects and initiatives.
The person we are looking for:
- Great communication and interpersonal skills.
- Professional and empathetic approach.
- Previous administration experience.
- IT literacy.
- Ability to organise and prioritise own workload.
- Attention to detail (in work, as well as own conduct and presentation).
- Comfortable with lone-working.
- Good knowledge of the branch’s local area.
- Flexible to travel to other locations (as required).
Please be aware all successful candidates will be subject to Identity, Financial and DBS Checks.
Perks of the job:
- Competitive rates of pay.
- 20% discount in our food stores, along with other discounts across our family of businesses.
- 22 days holiday (plus bank holiday entitlement) which increases with service.
- 5% employer pension contribution.
- Death in service benefit.
- Enhanced family leave and pay arrangements.
- Opportunities to grow, with award-winning training and apprenticeship programmes.
- Great discounts, deals, and cashback across over 900 high street and online retailers.
- Financial wellbeing support, including Stream®.
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period).
- Employee Recognition Scheme.
- Long Service Awards.
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services.
- Employee Assistance Programme.
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
Salary: £12.61 per hour - Total Vacancy Hours: 25
Location: 21 Witard Road, Norwich, NR7 9XD
Funeral Arranger - 21 Witard Road, Norwich employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Arranger - 21 Witard Road, Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on East of England Co-op Funeral Services. Understanding their values and community involvement will help you connect better during your chat.
✨Tip Number 2
Practice your people skills! Since this role is all about empathy and communication, think of examples from your past where you've shown these traits. Be ready to share them in your interview!
✨Tip Number 3
Dress the part! First impressions matter, especially in a professional setting like this. Make sure you look polished and presentable for your interview to show you mean business.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at East of England Co-op Funeral Services.
We think you need these skills to ace Funeral Arranger - 21 Witard Road, Norwich
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your empathy and people skills in your words.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to highlight how your experience and skills match what we’re looking for. This shows us you’re genuinely interested in the role!
Keep It Professional: While we love a friendly tone, remember to keep it professional. Use clear language and check for any spelling or grammar mistakes before hitting send. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at East of England Coop
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Funeral Arranger. Familiarise yourself with the services offered by the East of England Co-op Funeral Services and think about how your skills can contribute to providing a professional and empathetic service.
✨Showcase Your People Skills
This role requires great communication and interpersonal skills. Prepare examples from your past experiences where you've demonstrated empathy and professionalism, especially in challenging situations. This will help you connect with the interviewers and show that you’re a good fit for their team.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to handle sensitive situations. Think about how you would approach coordinating a funeral service or advising clients on pre-payment plans. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Engage with Local Community Initiatives
Since the role involves engaging with local projects and causes, come prepared with ideas or examples of how you’ve been involved in your community. This shows your commitment to the role and aligns with the company’s values of being truly local and supportive.