At a Glance
- Tasks: Support your store by delivering top-notch customer service and engaging with the community.
- Company: Join the East of England Co-op, a friendly and diverse workplace.
- Benefits: Enjoy competitive pay, 20% discounts, and 22 days holiday.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Be part of a motivated team and make a real difference in customer experiences.
- Qualifications: Friendly, reliable, and willing to learn with basic numeracy and IT skills.
The predicted salary is between 1040 - 1248 £ per month.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Saturdays: 13:45PM-22:15PM
- Sundays: 13:45PM-22:15PM
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Our co-op will only recruit individuals who have passed the school leaver’s age.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday
Locations
Customer Service Assistant - 16-30 Barking Road, Needham Market, Ipswich employer: East of England Coop
At East of England Co-op, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values teamwork and community engagement. Our Customer Service Assistants enjoy competitive pay, generous discounts, and ample opportunities for career progression, all while working in a vibrant environment in Needham Market. Join us to be part of a dedicated team that is committed to delivering outstanding service and making a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - 16-30 Barking Road, Needham Market, Ipswich
✨Tip Number 1
Get to know the company! Research the East of England Co-op and understand their values and community engagement. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll need to be friendly and approachable. Try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your teamwork! Think of examples from your past experiences where you've worked well in a team. Highlighting your reliability and positive attitude can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our diverse and motivated team at the East of England Co-op.
We think you need these skills to ace Customer Service Assistant - 16-30 Barking Road, Needham Market, Ipswich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application:Make sure to tailor your application to the Customer Service Assistant role. Highlight your effective communication skills and any experience that shows you’re a reliable team player. We love seeing how you fit into our diverse team!
Keep It Clear and Concise:While we want to know about you, it’s important to keep your application clear and concise. Use simple language and structure your thoughts well. This will help us understand your qualifications and enthusiasm quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just follow the prompts!
How to prepare for a job interview at East of England Coop
✨Know the Company
Before your interview, take some time to research the East of England Co-op. Understand their values, mission, and what makes them unique in the community. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. This will demonstrate your friendly and approachable nature, which is exactly what they’re looking for.
✨Be Ready for Teamwork Questions
Since this role involves working as part of a diverse team, expect questions about teamwork. Think of specific instances where you collaborated with others to achieve a goal. Highlight your reliability and how you contribute positively to a team environment.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and eager to learn more about the position.
