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- Tasks: Support the store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a community-focused business dedicated to growth and employee development.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a diverse team, gain valuable experience, and make a positive impact in your community.
- Qualifications: Must be 18+, friendly, reliable, and possess basic numeracy, literacy, and IT skills.
- Other info: Flexible working patterns available to accommodate your commitments.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 8Location: The Street, Hatfield Peverel, CM3 2EH CM3 2EH
Customer Service Assistant - The Street, Hatfield Peverel employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - The Street, Hatfield Peverel
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand their commitment to customer service and local involvement can set you apart during interviews.
✨Tip Number 2
Prepare examples from your past experiences that demonstrate your effective communication skills and ability to work as part of a team. Be ready to discuss how you've handled customer interactions or resolved conflicts.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. This will help you articulate your problem-solving skills and positive attitude during the interview process.
✨Tip Number 4
Show enthusiasm for learning and adapting by discussing any relevant training or courses you've undertaken. Highlighting your willingness to grow can resonate well with the hiring team at StudySmarter.
We think you need these skills to ace Customer Service Assistant - The Street, Hatfield Peverel
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Highlight key skills such as effective communication, teamwork, and a positive attitude in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise any previous customer service experience and relevant skills like numeracy and IT proficiency.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention why you are a good fit for the team and how your values align with those of the East of England Co-op.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your ability to connect with customers and be a reliable team player.
✨Highlight Your Communication Skills
Effective communication is crucial in this role. Be prepared to discuss examples of how you've successfully communicated with customers or colleagues in the past. This will show that you can engage well with the local community and support your team.
✨Demonstrate Your Willingness to Learn
The company values self-motivated individuals who are eager to learn and adapt. Share instances where you've taken the initiative to learn something new or adapted to changes in your previous roles. This will reflect your commitment to personal growth.
✨Prepare for Questions on Teamwork
Since you'll be working as part of a diverse team, be ready to discuss your experiences working in teams. Think of specific examples where you contributed positively to a group effort, showcasing your reliability and teamwork skills.
