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- Tasks: Support high standards of customer service and engage with the local community.
- Company: Join the East of England Co-op, a diverse and community-focused organisation.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and career growth opportunities.
- Why this job: Be part of a motivated team that values your contributions and offers personal development.
- Qualifications: Must be 18+, friendly, reliable, and possess basic numeracy, literacy, and IT skills.
- Other info: Flexible working patterns to accommodate your commitments outside of work.
Customer Service Assistant
Come and join our team!
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Want to know more? Take a look at our job description for the role here.
Normal working pattern for this role:
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles
Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job
At the East of England Co-op, we strive to be the best place to work. We invest in our colleagues to help them to progress in their careers and achieve their full potential. How do we do this?
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace – perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour – Total Vacancy Hours: 8Location: The Centre, Greenstead, Colchester, CO4 3PX CO4 3PX
Customer Service Assistant - The Centre, Greenstead, Colchester employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - The Centre, Greenstead, Colchester
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting your ability to engage with customers and resolve issues will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family. Being friendly and approachable is key for a Customer Service Assistant, so showcasing these traits in your interactions can be beneficial.
✨Tip Number 4
Research common customer service scenarios and think about how you would handle them. This preparation will help you feel more confident and ready to answer situational questions during the interview.
We think you need these skills to ace Customer Service Assistant - The Centre, Greenstead, Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Assistant role. Emphasise your communication skills, reliability, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your friendly and approachable nature. Mention specific examples of how you've engaged with customers in the past and how you can contribute to the team at The Centre, Greenstead.
Highlight Your Skills: In your application, clearly outline your basic numeracy, literacy, and IT skills. Provide examples of how you've used these skills in previous roles or experiences.
Show Enthusiasm: Express your eagerness to learn and adapt in your application. Mention your positive attitude and willingness to engage with the local community, as these traits are important for the role.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will help demonstrate that you can create a welcoming environment for customers.
✨Highlight Teamwork Skills
Since the role requires being a reliable team player, be prepared to share examples of how you've successfully worked in a team before. Discuss any experiences where collaboration led to achieving a common goal.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common questions about handling difficult customers or resolving conflicts.
✨Express Willingness to Learn
The company values self-motivation and adaptability. Be ready to discuss how you approach learning new skills or adapting to changes. Share any relevant experiences that showcase your eagerness to grow within the role.