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- Tasks: Support your store in delivering top-notch customer service and community engagement.
- Company: Join the East of England Co-op, a community-focused business dedicated to growth and employee development.
- Benefits: Enjoy competitive pay, discounts, flexible shifts, and a range of perks including wellness support.
- Why this job: Be part of a diverse team, gain valuable experience, and make a positive impact in your community.
- Qualifications: Must be over 18, with effective communication skills and a positive attitude.
- Other info: Flexible working patterns to accommodate your commitments, whether studying or other jobs.
Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Normal working pattern for this role:
- Wednesday 12pm - 6pm
- Friday 6pm - 10:15pm
- Sunday 6:30am - 10:30am
Our working patterns are non-contractual. Any advertised working pattern represents the normal working pattern for the role at time of advertisement and may be subject to change.
The person we are looking for:
- Friendly and approachable
- A reliable team player
- Effective communication skills
- A positive attitude
- Engaged and self-motivated
- Willing to learn and adapt
- Have a basic level of numeracy, literacy, and IT Skills
Over 18 roles: Due to the nature of the role and its requirements, applicants will need to be aged 18 years or over to apply for this position.
Perks of the job:
- Competitive rates of pay
- 20% discount in our food stores, along with other discounts across our family of businesses
- 22 days holiday (plus bank holiday entitlement) which increases with service
- 5% employer pension contribution
- Death in service benefit
- Enhanced family leave and pay arrangements*
- Opportunities to grow, with award-winning training and apprenticeship programmes
- Great discounts, deals, and cashback across over 900 high street and online retailers
- Financial wellbeing support, including Wagestream®
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech (after a qualifying period)
- Employee Recognition Scheme
- Long Service Awards
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services
- Employee Assistance Programme
We recognise the challenges people face trying to balance commitments both in and out of the workplace - perhaps studying, caring commitments, or other employment. We therefore aim to be as flexible as possible, to create shift patterns that work for both our co-op and our colleagues.
* Enhanced on statutory terms, subject to service criteria.
Salary: £12.21 per hour - Total Vacancy Hours: 14.25
Location: Station Road, Framlingham, IP13 9EE
Customer Service Assistant - Station Road, Framlingham employer: East of England Coop
Contact Detail:
East of England Coop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Station Road, Framlingham
✨Tip Number 1
Familiarise yourself with the East of England Co-op's values and community engagement initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, even if they are informal. Highlighting specific examples where you demonstrated effective communication and a positive attitude will resonate well with the hiring team.
✨Tip Number 3
Research common customer service scenarios and think about how you would handle them. Being able to articulate your problem-solving skills and adaptability in real-life situations can impress your interviewers.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A friendly and approachable demeanour can make a lasting impression, so be sure to convey your excitement about joining their team.
We think you need these skills to ace Customer Service Assistant - Station Road, Framlingham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Assistant. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Skills: Emphasise your effective communication skills, reliability, and positive attitude in your CV and cover letter. Provide specific examples of how you've demonstrated these qualities in previous roles or experiences.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you want to work at the East of England Co-op and how you can contribute to their goals of delivering high standards of customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at East of England Coop
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will demonstrate your ability to connect with customers and create a welcoming atmosphere.
✨Highlight Teamwork Skills
Since this role involves working as part of a diverse team, be prepared to discuss your experiences in teamwork. Share specific examples of how you've collaborated with others to achieve a common goal, showcasing your reliability and positive attitude.
✨Demonstrate Effective Communication
Effective communication is crucial in customer service. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions that require you to explain your ideas or resolve hypothetical customer issues.
✨Express Willingness to Learn
Employers appreciate candidates who are eager to learn and adapt. Be ready to discuss any past experiences where you had to learn new skills or adapt to changes quickly. This shows that you're self-motivated and engaged, which are qualities they value highly.